Lorena Brown
San Elizario
Summary
Store Manager with strong focus on team collaboration and achieving results, excelling in customer service and staff management. Achieving significant reduction in turnover through an effective employee retention plan. Ensuring adaptability to changing needs.
Expertise in staff training, coupled with excellent problem-solving and communication skills.
Overview
29
29
years of professional experience
Work History
Store Manager
OXXO USA
07.1996 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Complete point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- As a DHM, assist in hiring of sales associates.
- Assist fellow managers with any questions.
- Lead manager for DM.
Education
High School Diploma -
Socorro High School
Socorro, Tx05-1992
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Staff management
- Employee scheduling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
OXXO USA
07.1996 - Current
High School Diploma -
Socorro High School
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