Lorena Castaneda Alvarado
Four Oaks,NC
Summary
Experienced customer service professional over 3 years of experience in handling customer inquiries, conflict resolution, and maintaining a positive and professional demeanor at all times. Seeking for a full-time remote job with career growth opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Riccobene Associates Family Dentistry
06.2022 - 11.2023
- Answer incoming calls and scheduled appointments
- Processed payment transactions
- Verified insurance
- Sent emails and faxed medical clearances, x-rays, etc
- Reviewed accounts for balances
- Created claims
- Run end of day reports
Front Desk Receptionist
Kinston Refrigeration Co
08.2020 - 06.2022
- Greeted customers professionally and provided friendly knowledgeable assistance.
- Corresponded with customers through email or telephone.
- Confirmed appointments and communicate with clients about statuses of their work orders.
Ductwork Assembler
The Hamlin Companies Inc
05.2020 - 08.2020
- Assemble air duct parts, apply sealing, cut and glue insulation on parts.
- Operating plasma table, cutting metal sheets, and adding labels.
- Identified machinery malfunctions by performing troubleshooting tasks.
Cashier/Customer Service
Bevels Pull It Yourself
05.2018 - 06.2018
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Dental/Medical Office Administration - Dental/Medical Office Administration
Wayne Community College
Goldsboro, NC05.2022
Nail Technician -
Wayne Community College
Goldsboro, NC02.2020
High School Diploma -
Champion Educational Center
Beulaville, NC05.2018
Skills
- Excellent verbal and written skills
- Great focus and attention to detail
- Call center experience
- Passionate for helping people
- Positive Attitude and Energetic
- Computer navigation proficiency
- Multitasker
- Microsoft office tools proficiency
- Excellent organizational skills
- Data entry
- Bilingual
Certification
- Dental/Medical Office Administration Certification
Languages
Spanish
References
Kelli Thomas (RCM at Riccobene Associates) - (919) 332-0185
Angie Hill (Manager/CEO at Kinston Refrigeration) - (252) 268-1149
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Patient Coordinator
Riccobene Associates Family Dentistry
06.2022 - 11.2023
Front Desk Receptionist
Kinston Refrigeration Co
08.2020 - 06.2022
Ductwork Assembler
The Hamlin Companies Inc
05.2020 - 08.2020
Cashier/Customer Service
Bevels Pull It Yourself
05.2018 - 06.2018
Dental/Medical Office Administration - Dental/Medical Office Administration
Wayne Community College
Nail Technician -
Wayne Community College
High School Diploma -
Champion Educational Center
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