Emmy R. Scott
Wilmington,USA
Summary
Experienced Lead Patient Coordinator with background in managing patient flow, coordinating appointments and improving patient satisfaction. Skills include leadership, communication, and multi-tasking abilities. Demonstrated success in enhancing operational effectiveness and implementing changes that improve efficiency within the dental office. Strengths lie in fostering positive relationships with patients, staff and healthcare providers to ensure smooth operation of the dental practice.
Overview
12
12
years of professional experience
Work History
Lead Patient Coordinator
Riccobene Associates Family Dentistry
Wilmington, NC
10.2023 - Current
- Front office management
- Staff relations
- Billing and collections
- Claims processing
- Patient communication
- Treatment planning
- Third party financing
- Patient scheduling
- Team building assignments
- Maintaining patient records
- Training and development
- General office operations
- Report analysis
Operations and Hygienist Support
Patrick Family Dentistry
Matthews, NC
01.2020 - 01.2023
- Operations oversite
- Patient care
- Dental oral care plans
- Treatment planning
- Referral management program
Marketing Coordinator and Patient Care Specialist
Raefield Dental
Waxhaw, NC
01.2019 - 01.2020
- Corporate marketing specialist
- Operations oversight and supervision
- Event Coordinator
- Corporate Foundation management
- Vendor qualification and management
- HR-AP-AR Oversight
- Internal, External Marketing collateral development and implementation
- Treatment plan development and publication
Self Employed Family Support Services
NannyWorks
Waxhaw, NC
01.2013 - 01.2018
- Complete childcare
- Resource management for all associated care activities
- Education events scheduling
- Transportation
- Healthcare
- Domestic support services
Dental Assistant and Patient Care Support
Gorelik Dentistry
Charlotte, NC
01.2016 - 01.2017
- Assisted with general dentistry activities.
- Extractions, Fillings, implants
- Pre-Post-op procedure training
- Dental X-rays
- Monitored and supported sedation methods
Education
Associate Degree - Applied Science
South Piedmont Community College
Monroe, NC01.2016
Graduate Dental Assistant -
Kaplan College
Skills
- NC/SC Radiology Certified
- CPR certified
- DA II certifications
- MS product knowledge
- Eagle Soft, Dentrix, Open Dental, Denticon and Scan-X trained
Affiliations
- Smiles for survivors Cancer Foundation
- North Carolina Dental Society
Timeline
Lead Patient Coordinator
Riccobene Associates Family Dentistry
10.2023 - Current
Operations and Hygienist Support
Patrick Family Dentistry
01.2020 - 01.2023
Marketing Coordinator and Patient Care Specialist
Raefield Dental
01.2019 - 01.2020
Dental Assistant and Patient Care Support
Gorelik Dentistry
01.2016 - 01.2017
Self Employed Family Support Services
NannyWorks
01.2013 - 01.2018
Associate Degree - Applied Science
South Piedmont Community College
Graduate Dental Assistant -
Kaplan College
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