Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Contreras

Long Beach,CA

Summary

I have achieved great knowledge and experience in the customer service field. I have a great personality and always know how to take control in hard situations where a customer is not happy with a certain service. I have great organization skills and cleaning service as well.

Overview

20
20
years of professional experience

Work History

Janitorial Worker

Simply Right/Cinemark at the Pike
Long Beach, CA
08.2018 - 05.2020
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.

Sales Associate

Burlington
Seal Beach, CA
08.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Cashier

Associate

JCPenny Department Store
Lakewood, CA
10.2013 - 02.2015

Sales, cashier and organize the store to look appealing to the customer.

Florist

Kims Flower Shop
Longview, WA
09.2008 - 09.2010

Make flower arrangements. Answer phone orders. Cashier and insure customer has the best service.

Manager

Allens Flowers
Long Beach, CA
10.2000 - 03.2006

In charge of fulfilling phone and customer orders by making flower arrangements. Manage a group of 6 people while also using cashier and handle the money of the days sales. I would clean and make sure the flower shop would like nice and ready for each day.

Education

High School Diploma -

Lakewood High School
Lakewood, CA

Long Beach City College
Long Beach, CA

Skills

  • Cleaning and sanitizing
  • Restroom Care
  • Glass cleaning
  • Vacuuming floors
  • Trash Disposal
  • Time Management
  • Employee Training
  • Sweeping and mopping surfaces
  • Inventory Monitoring
  • Attention to Detail
  • Client Communication
  • Customer Service
  • Customer service-focused
  • Crew Supervision
  • Sweeping and Mopping

Languages

Spanish
Native or Bilingual

Timeline

Janitorial Worker

Simply Right/Cinemark at the Pike
08.2018 - 05.2020

Sales Associate

Burlington
08.2016 - 01.2017

Associate

JCPenny Department Store
10.2013 - 02.2015

Florist

Kims Flower Shop
09.2008 - 09.2010

Manager

Allens Flowers
10.2000 - 03.2006

High School Diploma -

Lakewood High School

Long Beach City College
Lorena Contreras