Lorena Ferrer

• Manage daily HR operations supporting employees and leadership in a high-volume manufacturing environment
• Serve as first point of contact for employee relations concerns, providing conflict resolution and policy guidance
• Conduct onboarding, orientation, and completion of employment documentation for new hires
• Support recruitment activities including screening candidates, scheduling interviews, and coordinating hiring processes
• Maintain accurate employee records, HR files, and confidential personnel documentation
• Assist with attendance tracking, corrective actions, investigations, and performance documentation
• Partner with supervisors on employee relations, coaching, and disciplinary actions
• Support payroll inquiries, benefits enrollment, and employee status changes
• Ensure compliance with company policies, safety standards, and employment regulations
• Provide bilingual HR support in English and Spanish to employees and management

Sanitation Supervisor

Key Responsibilities & Achievements

• Supervised and provided leadership to a team of 30+ sanitation employees in a fast-paced manufacturing/production environment.
• Managed daily sanitation operations to ensure facility, equipment, and production areas met cleanliness and food safety standards.
• Ensured compliance with USDA, OSHA, FDA, GMP, HACCP, and company sanitation policies and procedures.
• Directed and coordinated sanitation schedules, assignments, and workflow to maximize efficiency and minimize downtime.
• Trained, coached, and mentored employees on sanitation procedures, chemical handling, PPE usage, workplace safety, and company expectations.
• Conducted performance monitoring, attendance tracking, employee coaching, and corrective actions when necessary.
• Collaborated with Production, Quality Assurance, Maintenance, and management teams to maintain operational efficiency and food safety compliance.
• Performed routine inspections and audits to identify sanitation concerns and implement corrective actions.
• Maintained sanitation documentation, safety logs, compliance reports, and audit-ready records.
• Monitored sanitation chemicals, supplies, and inventory to ensure proper usage and cost control.
• Investigated and resolved employee concerns, sanitation issues, and safety incidents in a timely manner.
• Promoted a safe, respectful, and team-oriented work environment while ensuring productivity and accountability.
• Assisted with employee scheduling, staffing needs, onboarding, and team development.
• Implemented process improvements to increase sanitation efficiency, team performance, and compliance standards.

• Provided high-level customer service and resolved service-related inquiries
• Processed service orders including move-ins, move-outs, emergencies, and account changes
• Managed billing inquiries, transfers, cancellations, and new account setup
• Utilized SAP, Power BI, Equifax, and internal systems for account management
• Supported customer retention through billing programs and payment solutions

• Managed customer inquiries, orders, inventory issues, and shipment tracking
• Served as liaison between warehouse operations and customer accounts
• Processed billing, invoicing, and credit adjustments
• Maintained records, reports, and documentation for daily logistics operations
• Resolved OS&D (over, short, and damaged) product issues

• Provided customer support, order tracking, and complaint resolution
• Maintained confidentiality and ensured accurate order processing
• Used internal systems to track billing edits, missing orders, and customer requests
• Conducted microbiological testing (Salmonella, Campylobacter, E. coli, APC, EB)
• Performed PCR testing and documented all laboratory results
• Followed HACCP, SSOP, ISO, and company safety standards
• Maintained GMP compliance and lab sanitation procedures
• Managed inventory tracking and reporting for lab supplies

• Conducted onboarding and safety orientation for 50+ new hires
• Assisted with recruitment and selection processes
• Conducted bilingual safety training and employee meetings
• Performed workplace safety audits and floor inspections
• Managed accounts payable/receivable and general administrative duties

• Provided customer support and resolved service issues
• Managed incoming calls and customer inquiries professionally
• Assisted customers with account information and service needs
• Applied problem-solving skills to resolve disputes and complaints