Lorena Garcia
Houston ,TX
Summary
Dynamic Clinic Manager with expertise in nutrition counseling, health compliance, and client engagement strategies. Proven ability to enhance clinic operations and elevate client satisfaction through effective staff supervision and crisis management.
Adaptable to any work field and personnel.
Overview
1
1
Language
9
9
years of professional experience
Work History
WIC Clinic Manager/Nutritionist
UT Health
Houston , TX
04.2018 - 07.2024
- Managed daily clinic operations and established compliance with health regulations.Supervise clinic, staff productivity, maintain adequate caseload, implement client hospitality, follow up with Qualtrics surveys, and deliver a correction action plan to ensure great customer service. Provide nutrition counseling and analyze anthropometric, biochemical, clinical and dietary data to certify potential eligible applicants for the program. Evaluate and approve non-contract formula requests. Counsel/refer/follow up with high-risk nutritional clients. Assist participants with referrals to other agencies for medical/social assistance. Conduct nutrition/breastfeeding education classes. Attend regularly scheduled manager meetings. Prepare and present monthly staff meetings. Manage daily clinic activities including but not limited to: ordering supplies, approving leave time, approving time card/reports, evaluating/developing staff rotation schedule, establishing clinic goals and objectives, ensuring positive physical clinic environment and creation of monthly clinic reports.
- Coordinated patient flow to reduce wait times and enhance satisfaction.
- Coordinated patient flow to reduce wait times and enhance satisfaction.
- Managed staff schedules to optimize patient care and service delivery.
Human Relations Manager & event staffing Director
Outloud Marketing
Houston , TX
01.2017 - 03.2018
- Advocate for the client at all levels internally. Train new account managers to efficiently represent the client. Scheduled and conducted interviews new promotional talent. Managed and tracked events through an online staffing talent portal and calendar. Posted events through social media. Operate as the lead point of contact for any and all matters specific to accounts managed. Facilitated resolution of challenging client requests and issue escalations. Maintain client relationships to encourage repeat business, including following-up after event execution to ensure expectations were met. Build teams of up to 40 staff members for nationwide marketing events.
Brand Ambassador
2020 Communications
Houston, Texas
06.2015 - 05.2017
- Promoted brand awareness to attract potential customers and enhance partner services. Addressed client needs and expectations to ensure satisfaction. Actively engaged potential customers on client offerings/services as well as demonstrating promotions/offers. Collect results and report to the supervisor, as well as offer on-the-job team leads.
- Conduct product demonstrations to showcase features and benefits to potential customers.
- Conversed with customers to share information about products and services.
- Promoted positive company image through superior customer service experiences.
- Negotiated with event organizers for optimal brand placement and exposure.
- Implemented creative strategies to attract attention during public events.
Education
Bachelor of Science - Human Nutrition And Foods
University of Houston
Houston, TX05-2016
Skills
- Clinic operations
- Nutrition counseling
- Client relations
- Health compliance
- Staff supervision
- Client engagement strategies
- Crisis Management
- Fluent in Spanish
Languages
Spanish
Professional
Timeline
WIC Clinic Manager/Nutritionist
UT Health
04.2018 - 07.2024
Human Relations Manager & event staffing Director
Outloud Marketing
01.2017 - 03.2018
Brand Ambassador
2020 Communications
06.2015 - 05.2017
Bachelor of Science - Human Nutrition And Foods
University of Houston