Open To Work
Lorena Gonzalez
Ellicott City,MD
Summary
Detailed oriented, enhanced operational efficiencies, and support of Presidential Leadership, cabinets, and executives in high stakes classified environments. Results-driven professional known for strong analytical skills, project coordination, research, investigations and effective communication. Experienced in managing sensitive documents and facilitating cross-functional collaboration, dedicated to enhancing program initiatives and supporting executive leadership. Strong multitasking, vulnerability assessment, risk management, system and software testing, training, system and program management.
Overview
30
30
years of professional experience
8
8
Certifications
Work History
Special Assistant and Program Intel Analyst
Department of Homeland Security and TSA
132 National Business Parkway, MD
02.2003 - Current
- Supported executive leadership with intelligence and analysis task and counter terrorism outsource mission.
- Provided various Federal agencies advance work and support.
- Project management, administrative tasks, scheduling and logistics for the White House Cabinet, Administration and related agencies.
- Provided domestic and international Foreign service and consular support and assignments.
- Coordinated cross-department communication to streamline operational processes.
- Managed sensitive documents and maintained compliance with federal regulations.
- Provides transportation security guidelines, support and training to all domestic and international airline and shipping industry.
- Vetting support of Crew members and passengers for airline and shipping industry.
- Assisted in the preparation of reports for internal and external stakeholders.
- Researched policy updates to inform decision-making processes.
- Organized meetings and events to facilitate stakeholder engagement.
- Created training materials for new staff to ensure understanding of departmental protocols.
- Streamlined office procedures to improve workflow and productivity.
- Researched and compiled information for presentations and special projects.
- Drafted meeting agendas and documented minutes to assist with meeting structure and recordkeeping.
- Supported professionals by editing and proofreading letters and other types of correspondence.
- Prioritized issues and presented to professionals to streamline management of daily tasks.
- Answered phone calls and emails on behalf of professionals to provide timely responses for common requests.
- Acted as liaison between executives and other departments within the organization.
- Developed and implemented processes to reduce tedious tasks and promote better workflows.
- Managed complex calendars for multiple executives to optimize scheduling and meeting efficiency.
- Performed data entry tasks using various software programs such as Excel, Word.
- Coordinated video conferences and teleconferences to enhance communication between remote teams.
- Responded promptly to inquiries from management regarding scheduling conflicts or changes in plans.
- Facilitated distribution of complex and sensitive information among executives to support top-tier organizational decision-making.
- Answered phones and managed incoming calls from internal staff and external stakeholders.
- Planned business trips by booking travel arrangements and developing itineraries.
- Coordinated meetings and managed daily calendar for professionals.
- Responded promptly to customer requests and delivered updates on projects.
- Processed expense reports in a timely manner according to company policy guidelines.
- Prepared presentations and documents for internal and external meetings.
- Monitored deadlines for deliverables from various teams across the organization.
- Developed relationships with key internal staff members as well as external partners and customers.
- Researched information on various topics related to executive activities.
- Documented client requests and responses in the system for review by professionals.
- Handled confidential information with discretion at all times.
- Coordinated project activities in support of company goals.
- Created detailed project plans for upcoming initiatives or special projects.
- Assisted with the preparation of reports and presentation materials for board meetings and other senior-level events.
- Delegated duties and allocated resources based upon deadlines and project milestones.
- Served as point person for any IT issues that arose during regular business hours.
- Attended meetings with executives to take notes and provide assistance when needed.
- Used filing systems to improve document management and organization.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Audited the company's legal documents to verify compliant policies and procedures.
- Analyzed data to identify trends in security operations and procedures.
- Developed reports detailing findings on national security assessments.
- Monitored compliance with federal regulations and best practices in security protocols.
- Conducted risk assessments to evaluate vulnerabilities in transportation systems.
- Facilitated training sessions for staff on security policies and procedures.
- Reviewed and updated standard operating procedures for various departments.
- Provided strategic recommendations based on analysis of threat intelligence data.
- Maintained accurate records of all data collected during analysis processes.
- Implemented strategies for automating organizational processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Analyzed large datasets with statistical methods and software programs.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Worked closely with human resources to support employee management and organizational planning.
Communication and legislative Specialist
DOS, White House & DOJ
Washington , DC
06.1996 - 02.2003
- Coordinated program logistics and scheduling for multiple projects across diverse teams domestically and internationally for the Secretary of State, Attorney General, DHS Secretary and TSA Administrator.
- Engaged in activities that contributed to team objectives on a highly classified and top secret project with leadership.
- Supported high-level officials during Presidential overseas visits by coordinating intel, logistics, consular affairs, and communications.
- Developed training materials to enhance staff understanding of program objectives.
- Streamlined communication among stakeholders to align projects and enhance overall efficiency.
- Analyzed program data, risk analysis communication to identify trends and recommend process improvements.
- Identified opportunities to improve or enhance program initiatives and operations, and communication.
- Provided technical support to staff members regarding the use of software programs related to the project and communications.
- Compiled briefings for heads of the agencies, reports summarizing progress towards goals and objectives of the initiative.
- Gathered statistical data and wrote reports on program outcomes.
- Facilitated communication between departments and leadership to ensure timely completion of projects.
- Maintained comprehensive databases of participants, activities, and outcomes for reporting purposes.
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
- Work
- Analyzed data to assess program impact and to guide strategic planning.
- Developed and executed marketing strategies to increase program visibility and participation.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Assisted in the creation and revision of program policies and procedures to ensure compliance.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Managed documentation and reporting for compliance with organizational standards.
- Collaborated with cross-functional teams to support program implementation initiatives.
- Collaborated with other departments within organization on cross-functional projects.
- Coordinated resources for program implementation, including personnel and materials.
- Prepared periodic reports, financial statements and records on program activities for management.
Education
Bachelor of Science - Liberal Arts And Sciences
University of Maryland Global Campus
Hyattsville, MD06-1999
Skills
- Document management
- Data analysis
- Report preparation
- Compliance monitoring
- Program coordination
- Policy research
- Stakeholder communication
- Executive support
- Event organization
- Cross-functional collaboration
- Problem solving
- Time management
- Attention to detail
- Training development
- Benefits administration
- Document control
- Records management
- Meeting coordination
- Onboarding assistance
- Office administration
- Travel arrangements
- Recruitment support
- Employee supervision
- Payroll processing
- Operations support
- Presentation creation
- Verbal and written communication
- Report generation
- Decision-making
- Team collaboration
- Record preparation
- Reporting and documentation
- Editing and proofreading
- Email correspondence
- Schedule and calendar management
- Multitasking and organization
- Multi-line phone systems
- Workflow optimization
- Project coordination
- Business acumen
- Project management
- Documentation and filing
- Online research
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Professional
Italian
Elementary
French
Elementary
ASL
Elementary
Certification
Program Management certification.
Timeline
Special Assistant and Program Intel Analyst
Department of Homeland Security and TSA
02.2003 - Current
Communication and legislative Specialist
DOS, White House & DOJ
06.1996 - 02.2003
Bachelor of Science - Liberal Arts And Sciences
University of Maryland Global Campus