Elena Reed
Kansas City,MO
Summary
Strategic healthcare administration professional with expertise in program management and operational oversight in veterans affairs. Utilizes analytical skills to implement innovative solutions that enhance team performance and optimize processes. Committed to improving service quality and ensuring regulatory compliance while fostering collaboration to meet organizational goals. Proven track record in managing business operations and supporting executive decision-making through effective administrative support and process improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Analyst – Clinic Profile Manager GS - 09
Department of Veterans Affairs
Kansas City, MO
10.2024 - Current
- Interpreted national policies and procedures, developed and implemented local standards, defined requirements, and advised top management on issues related to clinic/provider profile management.
- Identified problems and applied analytical techniques to correct negative trends and resolve system issues/malfunctions, including encounter and transmission errors, clinic grids, and other clinic profile management issues.
- Managed overall program for the clinic maintenance process for the facility and integrated profile management among healthcare providers, facility staff, and patients.
- Established and managed communication plans to identify target audiences, appropriate messages, activities, and resources for effective communication and change management, incorporating multiple channels to manage expectations and share project progress.
- Developed and implemented an in-depth training program to educate staff on clinical profiles, scheduling, and data management, ensuring accountability.
- Participated in Facility/VISN projects, task forces, and committees to solve problems, educate team members, and implement software and data capture directives.
- Performed detailed audits for Health Administrative Services to ensure compliance with established standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Administrative Officer GS - 09
Department Of Veteran Affairs
Joplin, Missouri
02.2022 - 10.2024
- Functioned as an administrative liaison to the Assistant MCD
- Supported primary care and specialty care services through management of diverse administrative and financial responsibilities.
- Recommended policy changes to enhance operations for over 100 employees.
- Planned budgets for contracts, equipment, and supplies.
- Monitored outpatient clinics to ensure safety, security, and maintenance standards.
- Ensured facilities met environmental health and security standards in compliance with government regulations.
- Oversaw maintenance of machinery, equipment, and electrical systems while monitoring utilization of primary care clinics for patient satisfaction.
- Developed solutions for short- and long-range planning, improving operational efficiency.
Supervisory Medical Support Assistant GS - 08
Department Of Veterans Affairs
Joplin, MO
11.2018 - 02.2022
Lead Medical Support Assistant GS - 07
Department of Veteran Affairs
05.2009 - 11.2018
Education
Some College (No Degree) - Healthcare Administration
Western Governors University
Salt Lake City, UT12-2027
Skills
- Regulatory compliance
- Clinical expertise
- Project management
- Process improvement
- Stakeholder engagement
- Planning and prioritization
- Time management
- Operations management
- Problem resolution
- Negotiation skills
- Team leadership
- Collaboration skills
- Leadership and mentoring
- Strategic communication
- Budget planning
- Problem analysis
- Report generation
- Decision-making skills
- Executive support
- Expense reporting
- Budget administration
- Organizational leadership
- Facilities management
- Document review
- Business needs identification
- Document management
- Interpersonal communication
- Strategic planning
- Report writing
- Record keeping
- Data analysis
Certification
- COR Level 2 (Contracting Officer Representative)
- HRO- NCPS (National Center for Patient Safety) Training Master, 05/01/24
- Administrative Investigation Board (AIB) Member, 09/01/23
References
References available upon request.
Proficient Software
- VISTA/ Vista GUI
- CPRS
- BISL
- VSSC
- Microsoft EXCEL
- PowerPoint
- SQL
- Canvas
- Microsoft Word
- Power BI
- Lynx champion
- E-COR
- FCP (Federal Contractors Program) / IGCE (Independent Government Cost Estimate)
- FORCE (Forecast of Opportunities and Requirements Center for Excellence)
- Electronic Permission Access System (EPAS)
- ICB
- ISS (Integrated Scheduling Solution)
- CCM (Clinic Configuration Management)
Timeline
Program Analyst – Clinic Profile Manager GS - 09
Department of Veterans Affairs
10.2024 - Current
Administrative Officer GS - 09
Department Of Veteran Affairs
02.2022 - 10.2024
Supervisory Medical Support Assistant GS - 08
Department Of Veterans Affairs
11.2018 - 02.2022
Lead Medical Support Assistant GS - 07
Department of Veteran Affairs
05.2009 - 11.2018
Some College (No Degree) - Healthcare Administration
Western Governors University