Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Charles

Chicago,IL

Summary

Results-driven Administrative Manager and Human Resources leader with experience supervising multi-site personnel operations, coordinating workforce scheduling, and managing full-cycle administrative processes. Demonstrated expertise in personnel records management, onboarding and training coordination, performance oversight, payroll processing support, and compliance with federal and organizational regulations. Successfully supported large-scale operations serving over 500 employees while maintaining strict confidentiality and improving workflow efficiency. Known for strategic problem-solving, process improvement, and leading teams in high-accountability environments.

Overview

8
8
years of professional experience

Work History

Army Reserve Administrator- GS-09/3

Department Of Defense Army
Chicago, Illinois
02.2023 - Current
  • Enhanced unit efficiency by streamlining administrative processes and implementing time-saving strategies.
    Organized events, meetings, and training sessions to support unit cohesion and mission objectives.
    Supported over 500 service members and families throughout military career cycles.
    Maintained accurate personnel records, ensuring timely processing and regulatory compliance.
    Assisted in budget management by tracking expenditures and identifying cost-saving opportunities.
    Managed travel arrangements for unit personnel, ensuring seamless coordination with policies.
    Developed a centralized information system to improve communication and resource sharing within the unit.
    Coordinated logistics for unit operations, optimizing resource allocation and minimizing disruptions.

Sr. Supply Non-commisson Officer

Department Of Defense Army
Homewood, Illinois
07.2020 - Current

Performed upkeep and maintenance of all army supplies and equipment.
Organized and maintained inventories, ensuring accuracy in stock levels.
Operated unit-level computers for efficient data management.
Supervised issuance and receipt of small arms, ensuring secure handling of weapons and ammunition.
Conducted administrative functions including shipping, receiving, storage, and issuing of stock.
Managed physical security of building, ensuring compliance with army standards.
Gathered soldier data to ensure accurate assignment of weapons to individuals.
Answered unit calls and documented updates to patient information while maintaining HIPAA compliance.

Process server/ Administrative Operation Manager

ABC Legal Services
Chicago, Illinois
02.2020 - 10.2025

Conducted thorough investigations using databases and social media to locate individuals and businesses.
Delivered official court documents, including subpoenas and summons, to involved parties.
Handled confidential documents and filings under pressure while ensuring legal compliance.
Evaluated retail customers' needs to promote suitable store products effectively.
Researched defendants' schedules and analyzed personal records to enhance tracking efficiency.
Led mailing and clerical administrative tasks, ensuring timely execution for clients.
Reviewed court records, including criminal cases, foreclosures, and probate estates for comprehensive understanding.
Served as messenger and detective, accurately assessing situations to optimize outcomes.

Assistant Veteran Case Manager

Warrior Summit Coalition
Chicago, Illinois
05.2019 - 03.2020
  • Partnered with local organizations to enhance access to social and community services.
    Spearheaded fundraising initiatives, generating necessary support for community programs.
    Established and nurtured relationships with key stakeholders to align efforts.
    Managed budgets effectively, ensuring optimal resource allocation for projects.
    Engaged over 500 community members monthly, increasing veterans served by 30% annually.
    Coordinated individual referrals to facilitate access to essential community services.
    Advocated for social programs, boosting awareness and securing additional funding.
    Conducted workshops to educate public on available services and assess community needs.

Unit Administrator- Medsurge

St. Bernard's Hospital
Chicago, IL
02.2018 - 05.2019
  • Supervised phone operations, appointment scheduling, and supply maintenance for unit of 40+ inpatient nurses.
    Admitted patients and maintained accurate patient records and medical charts.
    Coordinated billing processes and ensured collection of essential patient information.
    Created discharge instructions and communicated initial care instructions to patients.
    Managed supply orders and medical treatment logistics to streamline workflows.
    Processed forms and documented updates in medical charts while ensuring HIPAA compliance.
    Answered unit calls and relayed messages to healthcare staff, enhancing team efficiency.
    Supported nursing staff in daily functions, ensuring fair treatment for all patients.

Education

MBA - Health Care Management

Western Governors University
Salt Lake City, UT
10.2025

Ph.D. - Forensic Psychology

Walden University
Minneapolis, MN

Skills

  • Project management
  • Event coordination
  • Budget management
  • Data analysis
  • Customer service
  • Conflict resolution
  • Personnel management
  • Onboarding coordination
  • Workforce scheduling
  • Payroll administration
  • Regulatory compliance
  • Inventory accountability
  • Multi-site supervision
  • HIPAA compliance
  • Program management

Timeline

Army Reserve Administrator- GS-09/3

Department Of Defense Army
02.2023 - Current

Sr. Supply Non-commisson Officer

Department Of Defense Army
07.2020 - Current

Process server/ Administrative Operation Manager

ABC Legal Services
02.2020 - 10.2025

Assistant Veteran Case Manager

Warrior Summit Coalition
05.2019 - 03.2020

Unit Administrator- Medsurge

St. Bernard's Hospital
02.2018 - 05.2019

MBA - Health Care Management

Western Governors University

Ph.D. - Forensic Psychology

Walden University
Tasha Charles