Lorena G Santos Rojo
Florence,AZ
Summary
Dynamic and trustworthy Medical receptionist looking for a position in the office medical field. To achieve the maximum standards of the company bringing exceptional front desk handling skills, strong knowledge of medical terminology and the ability to work under stressful situations.
Overview
12
12
years of professional experience
Work History
Customer Experience Representative Physician Practice
Banner Health Center
05.2021 - Current
- Checking patients in and out
- Collecting patient payments, balances & setting payment plans
- Insurance verification
- Assist patients with insurance questions
- Provided training and support to new representatives, fostering a cohesive team environment and knowledge sharing.
Front Office supervisor
Five Star Medical Clinic
05.2014 - 05.2019
- Manage and organize front office activities
- Greeting and schedule appointments for patients
- Submit Pre-authorizations for medications
- Process paperwork, review forms for errors and records maintenance
- Answer phones and contact patients to remind appointments
- Medical insurance verification
- Review and follow up on billed claims that have not been paid; investigate reason for unpaid claims and resubmit to payer as needed
Education
General High school diploma - undefined
Thunderbird High school
05.2012
Skills
- Excellent Interpersonal and Communication skills
- Fully Bilingual both English and Spanish
- Microsoft Office (Word, Excel, Power Point)
- Athena Health
- Revenue Cycle
- Experian
- Curea
Personal Information
Title: Medical receptionist
Timeline
Customer Experience Representative Physician Practice
Banner Health Center
05.2021 - Current
Front Office supervisor
Five Star Medical Clinic
05.2014 - 05.2019
General High school diploma - undefined
Thunderbird High school