CHANTAL "KANE" DAWSON
Morganville,NJ
Summary
Enthusiastic and outgoing individual looking for a position that will embrace my diverse set of abilities. Eager to attain the highest level of guest/client satisfaction through utilization of dynamic personality, exceptional communication skills and customer service expertise.
Overview
11
11
years of professional experience
Work History
Assistant Physician & Advanced Practice Provider Recruiter
HACKENSACK MERIDIAN HEALTH Physician Enterprise/Physician Recruitment
New Jersey
01.2023 - 11.2025
- Handles and prioritizes multiple ranges of advanced administrative duties with wide latitude for independent judgment and initiative.
- Conducts employment related research and assists recruitment teams with electronic and other methods of sourcing of qualified candidates.
- Assists recruitment team with customized screening and initial contact of applicants to determine qualification and interest level.
- Refers appropriate candidates to the recruiter and/or hiring supervisor.
- Coordinates all candidate onsite interviews with required departments including all travel arrangements.
- Provides support coordination of recruitment projects and related services to supervisors, hiring managers, recruitment team members, and others.
- Participates in and provides analytical support in design, development, and implementation of recruitment projects and programs.
- Tracks and coordinates attendance in job fairs, conferences, community activities, and other public and departmental recruitment-related events. Attend events as necessary.
- Represents and promotes organization to potential applicants by providing information, responding to questions, and collecting applicant data.
- Develops and maintains comprehensive knowledge of recruitment, employment, HRSC, compensation, benefits, pay administration, and other related organizational policies, practices, procedures, and/or regulations.
- Serves as a resource for recruitment policies, procedures, and practices to supervisors, HR staff, and others. Refers to recruiters and other staff as appropriate.
- Coordinate and schedule onsite interviews for candidates with Chair, Chief and team members.
- Escort candidates from interview to interview at different hospital campuses.
- Develops and maintains general familiarity with immigration and re-certification process and responds to inquiries related to immigration and re-certification.
- Participates in the identification of issues affecting recruitment and implementing recruitment activities to continuously improve the process.
- Develop engaging physician and advanced practice provider job advertisements that effectively communicate the role and benefits of working at Hackensack Meridian Health.
- Manages all expenses relating to candidate travel; departmental expenses; ensuring compliance with finance procedures and timely reimbursement/payment to candidates.
- Generates, maintains and distributes recruitment reports as assigned.
- Other duties and/or projects as assigned.
- Coordinated physician recruitment efforts, enhancing candidate engagement and satisfaction.
- Streamlined onboarding processes for new physicians, improving overall efficiency.
- Assisted in developing marketing materials to attract top-tier healthcare talent.
- Conducted comprehensive candidate assessments, ensuring alignment with organizational values.
- Facilitated communication between hiring managers and candidates, fostering transparency and collaboration.
- Implemented feedback mechanisms to refine recruitment strategies based on candidate experiences.
Business Associate Receptionist/ Unofficial Acting Central Region Administrator
HACKENSACK MERIDIAN HEALTH CORPORATE REALTY
New Jersey
11.2022 - 01.2023
- Coordinate and schedule all conference rooms at the Southern Corporate Office and Jackson Health Village Campus.
- Assist with any equipment needed for meetings encompassing Zoom/Google Meet connections, laptop setups and audio-visual systems.
- Point of contact for team members in The Central Region ambulatory locations for entering work orders in Peoplesoft Realty Work Order System and dispatching vendors to resolve facility issues.
- Insuring vendors rectify facility issues in a timely manner to promote the best environment for our team members and patients.
- Receiving and processing estimates/quotes and invoices, submitting them for purchase orders in Peoplesoft.
- Cultivate a professional and welcoming atmosphere at reception, ensuring a courteous first impression for all incoming visitors, team members, vendors, both in person and via phone.
- Efficiently manage the ordering, distribution, and organization of office and kitchen supplies.
- Effectively handle emails, deliveries, mail, organizing and distributing them to the appropriate team members.
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Developed and implemented strategic initiatives to improve organizational efficiency and effectiveness.
- Coordinated with stakeholders to ensure alignment on corporate realty objectives and project timelines.
- Managed vendor relationships to optimize contract negotiations and service agreements.
- Oversaw project budgets and resource allocation, ensuring projects were completed within financial parameters.
- Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Analyzed financial data to identify areas for improvement, implementing targeted strategies to enhance profitability.
- Verified work aligned with service levels agreed and client requirements.
- Led successful project management initiatives, consistently delivering projects on time and within budget constraints.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company''s benefit.
- Streamlined communication channels between departments, fostering culture of collaboration and efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed front desk operations, ensuring smooth daily workflow and exceptional customer service.
Personal Assistant to Maria D. Noto
LAW OFFICE OF MARIA D. NOTO, P.C.
New Jersey
05.2015 - 11.2022
- Handling incoming and outgoing correspondence, including mail, email, and faxes.
- Communicate with clients, gathering necessary documents and information to begin building a case.
- Draft the first copy of legal documents.
- Transcribe videos of suspect interrogations.
- Manage client billing by preparing, finalizing, and sending out bills, as well as resolving billing issues.
- Managed case files, maintaining organization and confidentiality of sensitive documents within the office.
- Coordinated schedules and appointments for legal staff, ensuring efficient time management and client interactions.
- Prepared and filed legal documents, enhancing workflow efficiency and supporting case progress.
- Streamlined communication between clients and attorney, improving response times and client satisfaction levels.
- Oversaw billing processes, ensuring accuracy in invoicing and timely payments from clients to improve cash flow.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
Scheduling Coordinator
HAWAIIAN COOL WATER/COFFEE SYSTEMS HAWAII/AAA BESTWATER
Hawai'i
06.2021 - 03.2022
- Receive service (emergency and non-emergency) and sales phone calls, record pertinent information while addressing business and residential clients concerns and requests.
- Create service schedules for future daily operations as well as manage ongoing preventative maintenance schedules.
- Call and email customers on a daily list to solicit weekly coffee orders and complete appropriate paperwork.
- Coordinate customers coffee orders with delivery drivers for a timely delivery of products.
- Data entry into CRM (Salesforce) database, maintenance and updating of work orders, client records (contact, phone, email and assets), notes & activities as needed.
- Coordinated scheduling for service technicians, optimizing routes and ensuring timely customer support.
- Managed appointment bookings, enhancing operational efficiency and client satisfaction.
- Developed and maintained scheduling databases, improving data accuracy and accessibility.
- Streamlined communication between departments, fostering collaboration and reducing response times.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Fluid communication with the service department with regard to daily schedule and ongoing.
- Schedule changes and updates.
- Respond to various administrative tasks from the service and sales staff.
- Communicating with customers and other team members via phone, text, Slack, and email.
- Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Fulfillment Associate/Customer Service
LOWE’S HOME IMPROVEMENT
New Jersey
05.2020 - 05.2021
- Act as the first point of contact for customers seeking help with products or technical issues.
- Monitoring alerts/queues of customer orders, ensuring orders are picked, packaged securely, distributed to the correct location, processing and finalizing paperwork, and closing out the transaction.
- Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise.
- Responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Processed customer orders accurately and efficiently, ensuring timely fulfillment.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Accounting Specialist
AIR SERVICE HAWAII, LLC
Hawai'i
09.2018 - 06.2019
- Entering postings and reconciling batches in QuickBooks.
- Keeping inventory of total gallons of Jet Fuel and Avgas received and dispensed.
- Researching and resolving customer A/R issues.
- Manage client accounts and payment schedules.
- Preparing aging reports, placing billing and collection calls.
- Look for and provide solutions for accounting irregularities.
- Maintaining cash receipts journal, updating and reconciling sub-ledger to general ledger.
- Managed account receivable processes to ensure timely payments and accurate financial reporting.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Increased efficiency in accounts receivable management, reducing processing time and minimizing errors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled monthly bank statements, identifying discrepancies and resolving issues efficiently.
- Assisted in the preparation of financial statements, enhancing accuracy through meticulous data verification.
- Implemented process improvements that streamlined invoice processing and reduced turnaround times significantly.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Managed cash flow effectively by monitoring daily transactions reconciling bank accounts regularly.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Front Desk Agent
HOLIDAY INN
Colorado
10.2017 - 05.2018
- First Point of contact with guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated reservations and maintained accurate room inventory for optimal occupancy.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Monitored billing processes, ensuring accuracy in charges and timely invoicing for guests.
- Developed strong relationships with regular guests, fostering loyalty through personalized service.
- Collaborated with housekeeping and maintenance teams to ensure guest satisfaction standards were met.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Communicate with guests to better understand their individual needs to provide them with the best service possible.
- Accommodate any special request made by a guest.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Make room reservations/track and report room statuses and rates.
- Managed guest check-ins and check-outs, ensuring smooth and efficient operations.
Executive Assistant to CEO
TRANSWEST CONSTRUCTION
Colorado
01.2016 - 05.2018
- Provide support to the CEO, Project Managers, and Project Engineers.
- Administrator for operations that include: vendor liaison, previewing future construction projects and assessing site needs, preparation of accounting forms and contract management.
- Assists with clerical and general office administration including but not limited to filing, processing forms, scanning, faxing, mail and screening emails.
- Implemented more efficient filing and tracking systems for vendor contacts, project billing and reconciliation, and customer databases.
- Maintain computerized job folders for CEO, Project Manager and Project Engineer.
- Sub-contractor labor Tracking / Overage Reports / Internal Service Warranty Billing.
Executive CPA Assistant
BRAD A. WOODS, CPA
Colorado
08.2015 - 05.2018
- Assists with clerical and general office administration including but not limited to: filing, processing, scanning, faxing, mail and receptionist services.
- Collect and analyze data for the preparation of Interim and End-of-Year budget and financial reports.
- Prepare and organize materials for annual audits.
- Timely and accurately entered data into accounting records.
- Analyze and report any discrepancies regarding missing documents and client inquiries.
- Retrieve system reports, balance and reconcile financial transactions and accounts.
- Led financial audits to ensure compliance with regulatory standards.
- Developed strategic tax planning initiatives for clients, maximizing their financial benefits.
- Advised clients on complex financial issues, fostering long-term relationships and trust.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
Business Management -
HEALD COLLEGE
HONOLULUSkills
- Ability to work under pressure
- Excellent leadership skills
- Teamwork efficiency
- Decision Making
- Time Management
- Adaptability
- Self-Motivation
- Excellent customer service
- Great memory
- Interpersonal skills
- Proficient in Microsoft Office
- Proficient in Word
- Proficient in PowerPoint
- Proficient in Excel
- Proficient in Salesforce
- Proficient in PeopleSoft
- Excellent oral communication skills
- Excellent written communication skills
- Desire to satisfy requirements of others
- Superb attention to detail
- In-depth knowledge to assess client needs
- Thorough understanding of adapting to different personalities
- Vendor relationship building
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Verbal and written communication
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
Nominations
2026 We “C” You Award
Awards
Service Award for Outstanding Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Physician & Advanced Practice Provider Recruiter
HACKENSACK MERIDIAN HEALTH Physician Enterprise/Physician Recruitment
01.2023 - 11.2025
Business Associate Receptionist/ Unofficial Acting Central Region Administrator
HACKENSACK MERIDIAN HEALTH CORPORATE REALTY
11.2022 - 01.2023
Scheduling Coordinator
HAWAIIAN COOL WATER/COFFEE SYSTEMS HAWAII/AAA BESTWATER
06.2021 - 03.2022
Fulfillment Associate/Customer Service
LOWE’S HOME IMPROVEMENT
05.2020 - 05.2021
Accounting Specialist
AIR SERVICE HAWAII, LLC
09.2018 - 06.2019
Front Desk Agent
HOLIDAY INN
10.2017 - 05.2018
Executive Assistant to CEO
TRANSWEST CONSTRUCTION
01.2016 - 05.2018
Executive CPA Assistant
BRAD A. WOODS, CPA
08.2015 - 05.2018
Personal Assistant to Maria D. Noto
LAW OFFICE OF MARIA D. NOTO, P.C.
05.2015 - 11.2022
Business Management -
HEALD COLLEGE