Lorena Guerrero

Lead analyst in the agency’s regional supervision program, responsible for promoting the development of markets for consumer financial products that are fair, transparent, and competitive. Focusing on a consumer-centered approach to supervision, by focusing on risks to consumers in the policies and practices of consumer financial product providers, analyzing available data on the activities of providers, on the markets in which they operate, and on the risks to consumers, and ensuring there are consistent standards in the supervision of both bank and non-bank consumer financial companies. Create and improve internal process improvements to include, ongoing and open communication and information sharing with other states and regulatory agencies where supervision efforts overlap. Serve as the subject matter expert for the regional exam staff of record, provide training to internal management, and present to upper management on trends, pre-scoping, and post exam efforts. Serve as key contributor for adaptation of Bureau-wide policies and procedures and subsequent updates to those policies and procedures. Maintain knowledge of changes and updates to consumer financial regulations, as well as maintain expertise on provisions of the Dodd-Frank Act (2010).

KEY ACHIEVEMENTS:

• Lead monitor in assessing compliance with Federal consumer financial laws, obtaining information about supervised entities’ activities and compliance systems and procedures, and detecting and assessing risks to consumers and the consumer financial markets.
• Serve as a member of the Quality Management Program team to ensure efficiencies in established policies, procedures, and regulations, and discuss results with regional management for both Quality Control and Quality Assurance.

Served on detail as an ABC Stakeholder Engagement Associate in the External Affairs Division. Served as the lead point of contact for the Community Bank Advisory Council (CBAC) and its external stakeholders. Engaged council members on a regular basis to obtain feedback on how CFPB can better serve community banks and their members. Established and moderated non-public subcommittee engagements on a quarterly basis to provide council members with updates on trending Bureau topics, and topics of interest to all council members. Provided members with summary readouts of each subcommittee engagement and collected feedback from each engagement to assist in formulating future engagements. Served as a liaison to connect council members with respective subject matter expert Bureau staff, when inquiries were brought to the community banks from their members. Assisted other ABC staff with ad hoc projects and internal meetings by taking notes and providing feedback.

KEY ACHIEVEMENTS:

• Established and lead subcommittee engagements quarterly. Ensured continuity in compliance with the Federal Advisory Committee Act (FACA).
• Assisted ABC team members with the annual compensation review process by gathering budget information, reviewing active council membership, and prepared for upcoming council membership terms and applications.

Served on an eight-month detail as an Outreach Specialist in the Consumer Education and Engagement Division. Key contributor in conducting in-depth internal reviews of education materials for the K-12 financial education curriculum. Created summaries of key information retrieved from the CFPB Daily News Briefing, as relevant to the scope of work in the division. Reviewed track changes on public facing forms and disclosures, both in English and Spanish-translated. Reviewed translated glossaries to ensure accuracy and efficiency in the use of translated forms. Reviewed and provided input on Spanish-translated documents that are housed on the CFPB’s public facing website. Fielded emails and inquiries from external stakeholders related to updates from the CFPB, around the novel Coronavirus pandemic.

KEY ACHIEVEMENTS:

• Key contributor to Spanish-translated forms containing updates and information to assist consumers facing financial hardship during the novel Coronavirus pandemic.
• Collaborated in a public facing CFPB video (Spanish), educating consumers on how to find assistance if they are having trouble paying their bills.

Served on a four-month detail as the temporary team lead for Supervision’s Quality Management Program (QMP). Key contributor in conducting complex internal quality control reviews of Supervision’s own policies and procedures as it pertained to workpapers and violations, as entered into the Supervision Examination System (SES). Responsible for ensuring each review was consistent with the requirements and findings of the Office of the Inspector General (OIG), and consistent with QMP’s strategy. Served as a liaison with other CFPB offices, regulatory agencies, and the OIG to provide information on the program’s quality management efforts.

KEY ACHIEVEMENTS:

• Assisted in drafting a Corrective Action Process (CAP) response regarding the use of Supervision’s Internal Summary Memo that was required by the (OIG).
• Developed and provided a presentation to the Senior Leadership Team (SLT) on the program’s planned activities for the current fiscal year.
• Collaborated on the development of a review process for addressing corrective actions within internal audit reports that were issued to the regions.
• Assisted and oversaw the process of two separate strategic in-depth reviews from scope to report issuance.
• Coordinated the team’s annual conference and assisted in the planning and development of the program’s annual strategy for subsequent quality control reviews.
• Updated the draft outline of the Quality Management Program.

Key contributor in conducting complex examination work, developing, presenting, and discussing examination findings, recommendations, and required corrective actions with the executive management of depository financial institutions and non-depository consumer financial services companies (regulated entities) worth $10 Billion or more in assets. Assessed risk and prepared the risk profile of regulated entities and affiliates, evaluating the adequacy of board and management oversight of the compliance program, including policies, procedures, controls, staff expertise, complaint trends, and training.

KEY ACHIEVEMENTS:

• Fundamental in developing agency functions, identified and established new regional procedures, with key input for overall agency procedures in providing qualitative and quantitative analytical support and evaluation. Identified and analyzed information and developed recommendations to resolve substantive problems regarding the effectiveness and efficiency in the Supervision program.

Principal collaborator in managing the risk management process for the Financial Institutions Division portfolio. Met and exceeded the $20M annual sales goal. Ensured credit commitments under $5M and renewals were underwritten in a timely manner, as well as minimized risk through tracking covenant compliance and collateral tracking. Independently reviewed and analyzed bank performance, reviewed bank ratios, analyzed cash flows, and produced return on equity models.

KEY ACHIEVEMENTS:

• Spearheaded and supported the Senior Group Vice President in generating new sales of $50M annually, which lead to accelerated promotional advancement.
• Established and created key performance indicators when reviewing historical financial operating data on new and existing clients and prepared trend and analysis estimates.

Strengthened and supported the sales and marketing goals, recorded vendor reliability, and reported delinquent or sub-standard vendors to the sales manager. Provided logistic and shipping status and expedited parts and services as required by the sales representatives to ensure customer satisfaction, developed and maintained excellent product knowledge. Coordinated and collaborated with other departments to fulfill order requirements. Served as the international customer service liaison for the company’s Spanish-speaking customer base in Mexico, Central, and South America.

KEY ACHIEVEMENTS:

• Facilitated and improved the management team sales process, achieved departmental and corporate sales goal of $5M annually. Introduced repeated business through successful, attentive, and personalized service.

Non-commissioned officer and leader of the unit’s administrative section identified unit needs and administrative requirements, to include, creating personnel performance objectives and conducting personnel performance evaluations. Supervised daily operations, prioritized projects, and effectively led the unit’s section staff.

KEY ACHIEVEMENTS:

• Recognized for identifying, creating and managing the contingency operations during Hurricane Ivan. Established, led and implemented mission essential requirements and operations, which led to being awarded the Navy and Marine Corps Achievement Medal.