RAUL BURGOS
Los Angeles,California
Summary
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels through mentoring, training and empowering team to excel in performance. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Organization Development Manager Regulation Technology (RegTech)
Consumer Financial Protection Bureau
Los Angeles, California
06.2022 - 02.2025
- Led cross-functional teams to define and execute safety infrastructure roadmaps, automating fraud prevention through AI/ML pilots.
- Translated age-verification and content policies into scalable mobile moderation features with Legal and Privacy teams.
- Developed KPI dashboards and crisis escalation protocols to proactively mitigate risk and guide stakeholder communications.
- Converted five regulatory and internal policies into over 100 scalable product features, collaborating with various departments.
- Partnered with Compliance leaders to ensure alignment of evolving regulations into mobile-facing features and moderation tools.
- Defined success metrics and iterated product releases in agile sprints, enhancing processes through user feedback loops.
Technical Product Manager - Design and Development (D&D)
Consumer Financial Protection Bureau
Los Angeles, California
06.2020 - 06.2022
- Led agile teams in defining product roadmap and delivering web and multimedia solutions, prioritizing user outcomes based on market data.
- Championed user-centered design to transition from feature output to value delivery, ensuring alignment with regulatory objectives.
- Defined product strategy and technical discovery for new data intake platform, focusing on compliance and scalable architecture.
- Managed high-performing team to establish foundational requirements and design architecture for new data intake system, supporting Section 1071 compliance.
- Prioritized user outcomes to enhance measurable impact across product iterations.
- Collaborated with UX designers and developers to integrate content management best practices, improving platform usability.
Business Relationship Manager - IT Strategy, Risk, and Operations
Consumer Financial Protection Bureau
Washington, District of Columbia
06.2018 - 06.2022
- Architected product strategy and technology roadmaps for RegTech platforms, enhancing adoption across divisions through data privacy and compliance workflows.
- Defined automated workflows and established process KPIs, reducing user risk and increasing transparency in safety-critical systems.
- Collaborated with engineering and compliance teams to standardize developer tools and APIs for regulatory reporting integrations.
Project and Portfolio Manager - Consumer Response (CR)
Consumer Financial Protection Bureau
Washington, District of Columbia
10.2012 - 06.2018
- Orchestrated delivery of 20+ product initiatives, defining roadmaps and trade-off decisions to ensure timely launches and alignment with business objectives.
- Analyzed multilingual user data to inform product enhancements, improving user experience and engagement across diverse communities.
Assistant Program Manager - Consumer Sentinel
Federal Trade Commission
Washington, District of Columbia
09.2009 - 10.2012
- Managed CRM operations for over 1 million monthly complaints, ensuring system integrity and reliability.
- Evolved complaint categorization by launching Virtual Currency category to improve user reporting clarity.
Education
Bachelor of Science - Political Science
University of Maryland
College Park, MDSkills
- Product strategy and roadmapping
- Agile methodologies
- User experience design
- Stakeholder management
- Cross-functional collaboration
- Usability analysis
- Data analytics
- End-to-end feature delivery
- Vendor management
- Rollout coordination
- Team leadership
- Product vision and strategy
- Strategic planning
- Feature prioritization
- Requirements gathering
- Data-driven decision making
- Business case development
- Product issue resolution
- KPI analysis and dashboards
- A/B testing strategies
- Developer tools and automation workflows
- Regulatory compliance management
- Content management systems expertise
- Site building and plugins development
- Open source contributions
Certification
• Project Management Professional (PMP), PMI
• Business Relationship Management Professional (BRMP), Business Relationship Management Professional Institute
• Certified Scrum Product Owner (CSPO), Scrum Alliance
• Certified Scrum Master (CSM), Scrum Alliance
• Usability Analyst (UA), Human Factors International
• Certified Change Practitioner (CCP), Prosci
• Business Relationship Management Professional (BRMP), Business Relationship Management Professional Institute
• Certified Scrum Product Owner (CSPO), Scrum Alliance
• Certified Scrum Master (CSM), Scrum Alliance
• Usability Analyst (UA), Human Factors International
• Certified Change Practitioner (CCP), Prosci
Community Service
- Revivals Thrift Shop (Desert AIDS Porject Health Centers) Volunteer, 2022, Present
- DC Public Library after school porgrams, AP Spanish Language Exam and AP Spanish Literature Exam After School Tutor, 2006- 2012
- Food & Friends Volunteer Delivery Driver and Translator, 2010-2021
- SMYAL (Sexual Minority Youth Assistance League) Mentor & Youth Advocate, 2010- 2011
Timeline
Organization Development Manager Regulation Technology (RegTech)
Consumer Financial Protection Bureau
06.2022 - 02.2025
Technical Product Manager - Design and Development (D&D)
Consumer Financial Protection Bureau
06.2020 - 06.2022
Business Relationship Manager - IT Strategy, Risk, and Operations
Consumer Financial Protection Bureau
06.2018 - 06.2022
Project and Portfolio Manager - Consumer Response (CR)
Consumer Financial Protection Bureau
10.2012 - 06.2018
Assistant Program Manager - Consumer Sentinel
Federal Trade Commission
09.2009 - 10.2012
Bachelor of Science - Political Science
University of Maryland