Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rupesh Sharma

Rupesh Sharma

Lake Stevens,WA

Summary

Experienced Project and Product Management Professional with over 12 years of leading, managing, and delivering projects. Strong analytical, communication, and technical skills. Seeking to bring valuable skills and abilities to add value to your company.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr. Product Owner

Bank of America
06.2024 - Current
  • Spearheaded the implementation of Auth Hub (Authentify) to strengthen online banking security and mitigate identity fraud risks.
  • Engaged in Scrum of Scrums and PO Syncs to manage cross-team dependencies and escalate risks, supporting seamless delivery across Agile Release Train teams.
  • Worked with IT teams to configure router access control lists (ACLs) to restrict unauthorized access to authentication servers.
  • Enhanced user experience by optimizing authentication workflows and implementing alternative security measures.
  • Implemented SSL certificate to secure online transactions and protect customer information.
  • Managed change management efforts during the migration of legacy systems to cloud-based infrastructure, developing comprehensive communication plans and training modules to facilitate user adoption.
  • Defined and analyzed security metrics to assess authentication success rates and identify improvement opportunities.
  • Worked closely with cybersecurity teams to maintain compliance with industry security standards and regulations.
  • Involved in the coordination of translating business strategy into work programs and processes.
  • Implemented HLB to distribute incoming network traffic across multiple servers to ensure high availability (HA), improved performance, and redundancy.
  • Performed end-to-end testing to ensure data integrity, performance, and reliability.
  • Creating User stories, Grooming, backlog refinement, sprint planning using Jira.
  • Documentation any process, KB Articles, RCA for production issues using Confluence.

Sr. Product Owner

Verizon
04.2022 - 06.2024
  • Managed all aspects of project life cycle with sponsors and core project teams in successfully deploying custom web applications/websites/enhancements.
  • Create, control and refine project risks, scope, goals, deliverables, quality, schedule, communications, and integration plans.
  • Create and maintain project documentation and artifacts, including project plan, issue and risk management, project schedule, and weekly status reports.
  • Migrated CMS from legacy platforms to Adobe Experience Manager (AEM) to enhance content management and delivery.
  • Developed migration strategies to ensure seamless transfer of digital assets while maintaining data integrity.
  • Optimized workflows and templates in AEM to improve efficiency and scalability of content operations.
  • Ensured alignment with business goals by collaborating with stakeholders to define content structure.
  • Implemented security best practices in AEM to safeguard sensitive content and ensure compliance with industry standards.
  • Manage design, implementation & delivery of new Customer Experience website/tool.
  • Report project progress and communicate relevant information to leadership and project stakeholders.
  • Communicate directly with clients and the development team to establish effective working relationships and ensure the project stays on track through all phases.

Sr. Technical Product Owner | Scrum

Costco Travels
02.2019 - 04.2022
  • Developing a deep understanding of customer experience, especially at a tactical and transaction level.
  • Analyzed existing inventory management processes for Vacation Packages, Cruises, Hotels, and Transportation. Identified inefficiencies, system dependencies, and areas for improvement.
  • Integrated machine learning algorithms to analyze customer booking patterns, enabling personalized travel recommendations and dynamic pricing strategies.
  • Practiced Agile methodologies (Scrum, and SAFe) throughout the product lifecycle, leading backlog grooming, sprint planning, and retrospectives to support timely and iterative delivery.
  • Implemented AI-driven predictive analytics to optimize inventory forecasting, reducing overbooking risks and improving real-time availability updates.
  • Collaborated with the development team to implement Java Servlets for managing server-side processes, ensuring efficient dynamic content generation and request handling to enhance system performance.
  • Primary source of contact to the Technical (Dev) team and Customer team for user story details. Highly available to the technical team during iteration (Sprint) to answer real-time questions and provide clarity to user stories.
  • Manage and maintain efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining 2 iterations (sprints) worth user stories available and ready in the team backlog.
  • Handled API testing programs for current deals on Hotels, Airlines and Theme parks.

Sr. Technical Program Manager

Microsoft
09.2016 - 02.2019
  • Led supply chain operations initiatives to streamline data exchange between Microsoft and its trading partners, ensuring seamless integration across procurement, logistics, and inventory systems.
  • Closely worked with the Subject Matter Experts (SMEs) to understand and document the key drawbacks in the current risk management system.
  • Used Agile methodologies to maintain User stories, Bug Creation and Change Management.
  • Led change management initiatives for an enterprise-wide software deployment, coordinating with business units, developers, and support teams to ensure alignment and minimize disruption.
  • Worked with EDI Transactions (850, 855, 810, 820, 997, 940, 945) to optimize order processing, invoice management, and shipment tracking.
  • Verified network connectivity using traceroute and ping to ensure secure authentication traffic flow.
  • Managed new information technology documentation design and development strategies, while actively leading documentation tools and processes for technical writing groups in multiple geographic locations.
  • Proactively identifies and effectively assesses improvement opportunities.
  • Collaborate with technology and business leadership on annual strategic planning for the program.
  • Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
  • Assisted in User Acceptance testing (UAT) and helped user select and write cases for UAT.

Service Design Engineer

Microsoft
03.2011 - 09.2016
  • Primary Xbox Live Systems Engineer supporting Turn10 Studios Forza Motorsport and Horizon franchise titles.
  • Coordinated design, implementation, and management of DEV/TEST and PRODUCTION environments for all Forza Xbox360 and Xbox One Forza titles.
  • Supported change management activities during a major infrastructure upgrade, including conducting impact assessments and coordinating testing efforts.
  • Implemented an optimized FE web tier drastically reducing IP space use and enabling the studio to self-service load balancer allocations for title capacity management.
  • Designed and implemented scom installation which provided increased visibility into DEV/TEST and PRODUCTION systems performance and reduced troubleshooting/resolution times for all incidents.

Education

Bachelors - Computer Sc.

Allahabad University
01.2001

Skills

  • Product Strategy & Roadmap Development, Agile Leadership & Collaboration, Change Management Strategy, Stakeholder Engagement & Communication, API Design, Integration & Documentation
  • Authentication Systems: Auth Hub (Authentify), Multi-Factor Authentication (MFA), Mobile Token Verification
  • Security Technologies: Identity Access Management (IAM), Encryption, Risk-Based Authentication
  • Programming & Tools: PowerShell, API Integration, ADO, JIRA, Confluence
  • Database Management: SQL Server, Oracle, MySQL
  • Methodologies: Agile, Scrum, SDLC
  • CMS Migration & Management: Adobe Experience Manager (AEM), Content Migration Strategies, Web Content Management
  • EDI Transactions 270,271,276, 278, 810,820,824, 834, 835, 837, 850, 855,927, 940, 997 Versions (4010, 5010)
  • Product roadmapping
  • User story creation
  • Strategic visioning
  • Design thinking
  • Data-driven decision making
  • Release planning
  • Customer empathy
  • Product metrics tracking
  • Product lifecycle management
  • Competitive analysis
  • Scrum framework
  • Stakeholder management
  • Backlog prioritization
  • Product planning
  • User acceptance testing

Certification

Microsoft Certified Professional

Timeline

Sr. Product Owner

Bank of America
06.2024 - Current

Sr. Product Owner

Verizon
04.2022 - 06.2024

Sr. Technical Product Owner | Scrum

Costco Travels
02.2019 - 04.2022

Sr. Technical Program Manager

Microsoft
09.2016 - 02.2019

Service Design Engineer

Microsoft
03.2011 - 09.2016

Bachelors - Computer Sc.

Allahabad University

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