Lorena Gutierrez
Roswell,NM
Summary
Professional with strong background in leadership and team management. Record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
28
28
years of professional experience
Work History
Assistant Manager
McCoy's Building Supply
Roswell, NM
10.2022 - 06.2025
- Managed daily operations to optimize workflow efficiency and customer satisfaction.
- Trained staff on product knowledge, sales techniques, and customer service best practices.
- Implemented inventory management procedures to maintain stock accuracy and availability.
- Analyzed sales data to identify trends and inform merchandising strategies.
Medical Assistant
Elite Medical
Roswell, NM
08.2018 - 06.2020
- Administered patient assessments and documented medical histories accurately.
- Assisted healthcare providers during examinations and procedures to enhance patient care.
- Managed appointment scheduling and maintained patient records using electronic health record systems.
- Educated patients on medication usage, treatment plans, and preventative health measures.
Home Health Caregiver
Comfort Keepers
Roswell, NM
03.2012 - 06.2018
- Provided personalized care to clients, enhancing comfort and quality of life.
- Assisted with daily living activities, ensuring client safety and well-being.
- Developed tailored care plans in collaboration with healthcare professionals.
- Monitored client health conditions, reporting significant changes to medical staff.
Product Specialist
Rich Glo Products
Roswell, NM
07.1998 - 01.2018
- Assisted customer with products needs and introduce new store offerings.
- Demonstrated products to help customers before making purchases.
- Oversaw inventory management systems to ensure optimal stock levels and availability.
- Led product training sessions to enhance team knowledge and customer engagement.
Customer Service Representative
Furrs Supermarket
Roswell, NM
02.1997 - 06.1998
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Implemented process improvements that streamlined checkout procedures, reducing wait times for customers.
Education
High School Diploma -
Roswell High School
Roswell, NMSkills
- Time management
- Customer service
- Team collaboration
- Staff management
- Workload management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
McCoy's Building Supply
10.2022 - 06.2025
Medical Assistant
Elite Medical
08.2018 - 06.2020
Home Health Caregiver
Comfort Keepers
03.2012 - 06.2018
Product Specialist
Rich Glo Products
07.1998 - 01.2018
Customer Service Representative
Furrs Supermarket
02.1997 - 06.1998
High School Diploma -
Roswell High School