Lorena Koch
El Paso,TX
Summary
Dynamic Shift Leader and Youth Care Worker with proven expertise in team leadership and problem-solving. Excelled at Southwest Keys Programs by supervising over 50 employees, enhancing team performance, and ensuring operational efficiency. Skilled in bilingual communication and motivational leadership, consistently achieving high compliance and safety standards. Demonstrating exceptional ability to mentor and support youth, driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Shift Leader
Southwest Keys Programs
12.2022 - 11.2024
- Supervised a team of 50 plus employees, providing guidance and support to ensure efficient operations
- Developed and maintained schedules for the team, ensuring adequate coverage during peak hours
- Monitored employee performance and provided regular feedback to improve individual and team performance
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Conducted regular inspections of work areas to maintain cleanliness standards and enforce hygiene protocols
- Trained new hires on job responsibilities, company policies, safety procedures, and customer service best practices
- Mentored and coached team members to improve their performance and achieve professional growth.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Built strong, trust-based relationships with youth, becoming reliable and positive role model.
- Led emergency response efforts during crises, ensuring safety and well-being of all youth in facility.
- Aided with crisis intervention by redirecting negative behaviors.
Youth Care Worker
Caliburn International
11.2019 - 12.2022
- Reported observations to supervisors for informing treatment plans and improving care strategies.
- Implemented behavior management techniques by addressing conflicts and promoting positive interactions.
- Identified signs of distress for timely intervention and prevention of escalation in challenging situations.
- Maintained accurate records of daily activities, incidents, and progress made by the youth
- Responded promptly to emergencies or crisis situations, following established protocols and procedures
- Provided emotional support and guidance to youth during difficult times or conflicts within the facility
- Ensured a clean and organized living environment for the youth by performing regular cleaning tasks
- Participated in staff meetings and training sessions to enhance knowledge of best practices in youth care services
- Conducted regular room checks during overnight shifts to ensure compliance with safety regulations
- Utilized de-escalation techniques during challenging situations involving aggressive behavior
- Attended trainings on trauma-informed care and implemented strategies to create a safe and supportive environment
- Assisted in crisis intervention by following established protocols and providing immediate support to youth in distress
- Maintained confidentiality of sensitive information regarding the youth's background, history, or treatment progress
- Ensured compliance with all relevant regulations, policies, and procedures governing residential youth care facilities
- Documented incidents or observations accurately using electronic systems or written reports
- Demonstrated empathy and understanding when working with individuals who have experienced trauma or adversity.
Education
High School Diploma -
El Paso High School
El Paso, TX06-1992
Skills
- Positive attitude
- Team leadership
- Flexible schedule
- Problem-solving
- Staff supervision
- Motivational leadership
- Assigning work
- Shift scheduling
- Employee attendance monitoring
- Time management
- Bilingual
Languages
Spanish
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Interior Design
- Fundraising Events
- Reading
- Music
- Watching Movies and TV Shows
- Sing
Timeline
Shift Leader
Southwest Keys Programs
12.2022 - 11.2024
Youth Care Worker
Caliburn International
11.2019 - 12.2022
High School Diploma -
El Paso High School
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