Lorena Llamas
Las Vegas
Summary
Results-driven professional with extensive experience in customer service and team management. Known for exceptional communication skills and bilingual abilities, successfully leading teams. Fast learner, self-motivated, and driven.
Overview
17
17
years of professional experience
Work History
Store Manager
Big 5 Sporting Goods
North Las Vegas, NV
10.2017 - Current
- Led team of 15+ employees in achieving sales targets through effective merchandise presentation and customer engagement.
- Streamlined inventory management processes, reducing stock discrepancies, improving accuracy, and preventing loss.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed store budget, ensuring adherence to financial goals while optimizing resource allocation.
- Conducted regular performance evaluations, providing feedback and coaching to foster employee development and retention.
- Managed inventory control, cash control, and store opening and closing procedures.
Translator/Legal Aide
Tony Liker Law Office
Las Vegas, NV
10.2009 - 07.2011
- Collaborated with attorney to clarify terminology and context in translations, both spoken and written.
- Provided real-time interpretation services during conferences, contributing to seamless communication between attorney and client.
- Reviewed translated materials for consistency and adherence to client specifications.
- Implemented quality control measures to enhance translation efficiency and accuracy.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
Law Office Receptionist
Tony Liker Law Office
Las Vegas, NV
03.2009 - 10.2009
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Maintained organized filing system for client records, improving document retrieval speed.
- Managed multi-line telephone system and office equipment.
Education
Certificate - Paralegal Studies
UNLV
Las Vegas02-2026
Associate of Arts - International Languages
CSN
Las Vegas, NV05-2011
Skills
- Outstanding communication skills
- Bilingual
- Customer service and customer relations
- Problem-solving, friendly and positive
- Recruiting and hiring
- Multitasking and organization
- 50 WPM
Timeline
Store Manager
Big 5 Sporting Goods
10.2017 - Current
Translator/Legal Aide
Tony Liker Law Office
10.2009 - 07.2011
Law Office Receptionist
Tony Liker Law Office
03.2009 - 10.2009
Certificate - Paralegal Studies
UNLV
Associate of Arts - International Languages
CSN