Lorena Lopez-Williams

• Transported students safely to and from school and events.
• Conducted pre-trip inspections to ensure bus safety and compliance.
• Monitored student behavior during transit to maintain a safe environment.
• Communicated effectively with school staff regarding transportation needs.
• Reported maintenance issues to ensure timely repairs and upkeep of buses.
• Adhered to local traffic laws and school district policies while driving.
• Maintained accurate records of routes, mileage, and incidents as required.
• Transported students to school in a timely manner while keeping assigned route schedule.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Attended staff meetings and training sessions regularly for professional development purposes.
• Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
• Communicated effectively with parents regarding student transportation issues.

• Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
• Organized custodial closets to easily find equipment and supplies.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.

• Provided excellent service to patients through personable communication.
• Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
• Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
• Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Answered 100 + inbound calls per day and directed to individuals or departments.
• Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
• Trained new employees on procedures and policies to maximize team performance.

-Help with students that hold an IEP on file.

-Follow and attend all class with student and be a personal tutor during school hours.

-Help student keep calm and always support good behavior towards classmates and staff.

• Communicated with parents and fostered strong professional relationships.
• Monitored compliance with state, federal and company regulations, standards and requirements.
• Hired, mentored and monitored qualified childcare staff.
• Inspected facility and activities to monitor safety, sanitation and procedures.
• Created and updated records to document employee and participant information.
• Launched marketing campaigns and events to attract community members and increase enrollment.
• Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
• Established and enforced modern educational standards to support student needs.
• Recruited and trained top-quality educators and support staff to maximize program success.
• Created staffing and facility requirements to support educational offerings.
• Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
• Directed committees of specialists, volunteers and staff to provide technical assistance for childcare programs.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
• Communicated with parents or guardians about daily activities, behaviors and upcoming events.
• Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
• Encouraged positive behaviors, including patience with teachers and fellow kids.
• Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
• Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
• Updated detailed records for each child with information such as daily observations, meals served and medications administered.
• Maintained organized and clean classroom and play areas.
• Maintain up to date requirements by the state
• Maintain all financials and book keeping
• Interviewed all customers and employees wanted to attend or work in my Daycare