Lorena Lopez Arteaga
Highlands Ranch,United States of America
Summary
Experienced Director of Training and NRO with over two decades in the hospitality industry. Specializing in new restaurant openings, training, development, and operational efficiency. Recognized for visionary leadership in creating comprehensive training programs, increasing team productivity, and implementing e-learning platforms. Committed to promoting team growth and shaping organizational culture.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Training and NRO
Gastamo Group
12.2023 - Current
- Developed Hourly Training programs in English and Spanish
- Adopted AI into our learning and development strategies
- Facilitated in person development classes for Managers and Trainers across the company
- Facilitated Menu Rollout timelines and on-site training operations
- Acted as project manager for key initiatives and new restaurant timelines.
- Led new restaurant openings, ensuring smooth operations from hiring to launch.
- Developed comprehensive NRO scheduled by utilizing smartsheet project management platform
- Collaborated with the leadership team to uphold brand standards.
- Training development for 5 different concepts
- Implemented a comprehensive training program for staff, enhancing service quality and achieving noticeable improvements in guest set sentiment.
- Managed our Learning Management System
- Drove company culture and company core values
Director of New Restaurant Openings
Lazy Dog Restaurant & Bar
04.2021 - 12.2023
- Opened 42 restaurant in the following states: CA, CO, TX, GA, IL, NV and FL
- Onboarded SYNQ3 call center as a project lead
- Led new restaurant openings from hiring to 2 weeks post launch
- Responsible for executing training for both front of the house and culinary.
- Trained and managed teams, fostering a collaborative environment for measurable results
- Tracked key KPIS like, guest sentiment, labor, comps throughout the first 90 days of opening
- Coordinated with cross-functional teams to streamline opening processes, ensuring timely completions and successful launches.
- Fostered a positive work culture by mentoring team members, resulting in improved morale and reduced staff turnover.
- Trained over 200 Managers for new restaurant openings
- Culture ambassador for the company
Senior Manager of New Restaurant Openings
Lazy Dog Restaurant & Bar
04.2019 - 04.2021
Manager of New Restaurant Openings
Lazy Dog Restaurant & Bar
06.2015 - 03.2019
New Restaurant Training Coach
Lazy Dog Restaurant & Bar
12.2013 - 06.2015
New Restaurant Trainer
Lazy Dog Restaurant & Bar
12.2012 - 12.2013
Education
Bachelor's degree - Government Policy, Complex Law Case Study, Pre law major
California State University, Fullerton
Fullerton, California05-2011
Skills
- Bilingual English and Spanish
- HR training compliance
- Hospitality Management
- Team Management
- LMS Proficient (Schoox and Wisetail)
- ATS Proficient ( Hire Bridge)
- Cross-functional Team Leadership
- Strategic Planning
- Project Management (Smartsheet)
- Platform Proficient Proficient (Aloha, Toast, Olo, Paylocity)
- Leadership Development Certified
- Operations Management
- New Restaurant Opening System Implementations
- Team Leadership
- Team Building
- Problem Solving
- Corporate Events
- Interpersonal Skills
- Customer Experience
Personal Information
- Age: 36
- Nationality: Mexican
Certification
- ServSafe Certified
- Leadership Certification from California State University
Timeline
Director of Training and NRO
Gastamo Group
12.2023 - Current
Director of New Restaurant Openings
Lazy Dog Restaurant & Bar
04.2021 - 12.2023
Senior Manager of New Restaurant Openings
Lazy Dog Restaurant & Bar
04.2019 - 04.2021
Manager of New Restaurant Openings
Lazy Dog Restaurant & Bar
06.2015 - 03.2019
New Restaurant Training Coach
Lazy Dog Restaurant & Bar
12.2013 - 06.2015
New Restaurant Trainer
Lazy Dog Restaurant & Bar
12.2012 - 12.2013
Bachelor's degree - Government Policy, Complex Law Case Study, Pre law major
California State University, Fullerton
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