Lorena Martinez
Fontana,CA
Summary
Organized and dependable candidate successful at managing over 274 tenants with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Financial Manager
Wasatch Group
Salt Lake City, UT
11.2021 - 04.2024
- Reduced outstanding accounts receivable balances by consistently following up on overdue payments and negotiating payment plans with tenant.
- Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
- Managed tenant communications, addressing inquiries and resolving issues efficiently.
- Kept properties in compliance with local, state, and federal regulations.
Leasing Agent
Wasatch Group
Salt Lake City, UT
06.2020 - 11.2021
- Managed tenant relations to enhance resident satisfaction and retention.
- Conducted property tours to effectively showcase available units and amenities.
- Negotiated lease agreements, ensuring compliance with company policies and local regulations.
- Collaborated with maintenance teams to address tenant requests promptly and efficiently.
- Participated in property inspections to prepare for move-ins and move-outs.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
House Keeper
Wasatch Group
Salt Lake City, UT
09.2019 - 05.2020
- Maintained inventory control of cleaning supplies and equipment for efficient operations.
- Executed daily cleaning tasks, ensuring high standards of cleanliness in residential properties.
- Conducted regular inspections of properties, identifying areas for improvement and implementing solutions.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Operations Specialist
Sprint
03.2018 - 05.2019
- Controlled and managed document processes by reviewing files, records and critical information accurately to ensure compliance with company policies/procedures.
Retail Sales Associate
Sprint
04.2015 - 03.2018
- Proactively engaging with customers, asking lifestyle questions to find products that fit their needs, recruiting new leads through sales force calls, running credit checks for device financing and providing excellent customer service.
Education
High School Diploma -
Eisenhower High School
Rialto, CASkills
- Bilingual
- Personable
- Organized
- Goal oriented
- YARDI
- Financial management
- Risk assessment
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Financial Manager
Wasatch Group
11.2021 - 04.2024
Leasing Agent
Wasatch Group
06.2020 - 11.2021
House Keeper
Wasatch Group
09.2019 - 05.2020
Operations Specialist
Sprint
03.2018 - 05.2019
Retail Sales Associate
Sprint
04.2015 - 03.2018
High School Diploma -
Eisenhower High School