Jessica Strickland

Results-driven Financial Services Manager with 22 years of experience leading retail financial operations, regulatory compliance, customer service, and business performance. Bilingual in English and Spanish with expertise in Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Money Services Business (MSB) compliance. Extensive experience preparing and submitting Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) to FinCEN. Proven ability to lead teams, strengthen operational efficiency, maintain regulatory compliance, and deliver exceptional customer service while driving business growth and profitability.

• Direct all daily operations of a financial services business, ensuring efficient, accurate, and compliant service delivery.
• Supervise staff, develop schedules, and maintain high levels of employee productivity and customer satisfaction.
• Manage financial transactions including check cashing, bill payments, wire transfers, money services, and prepaid debit card sales.
• Provide exceptional customer service by resolving concerns, addressing complaints, and educating customers on financial products and services.
• Enforce company policies, AML/BSA requirements, security procedures, and financial regulations.
• Prepare and submit Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) to FinCEN.
• Ensure compliance with Money Services Business (MSB) regulations and consumer protection laws.
• Train, mentor, and develop employees on compliance standards, operational procedures, and customer service best practices.
• Monitor sales performance, financial metrics, and operational efficiency to increase profitability and business growth.
• Maintain accurate transaction records, financial reports, and budget documentation.
• Manage debt collection activities and assist customers with payment arrangements and account resolution.
• Identify suspicious activity and implement fraud prevention measures to mitigate financial risk.
• Provide bilingual customer support in English and Spanish to serve a diverse customer base.
• Resolve operational challenges, compliance concerns, and customer disputes promptly and professionally.