Lorena Monsivais
Austin
Summary
Dedicated professional with strong learning service skills and a focus on effective problem-solving. Experienced in training staff and managing operations to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Pollos Asados El Norteno
Austin
12.2021 - Current
- Trained new employees on service standards and food preparation techniques.
- Handled customer inquiries and resolved complaints effectively and promptly.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in managing daily restaurant operations and staff schedules.
Cashier
Academy Sports Outdoors
Austin
06.2020 - 12.2021
- Processed customer transactions efficiently at the point of sale.
- Assisted customers in locating merchandise throughout the store.
- Maintained cleanliness and organization in the checkout area.
- Handled cash, credit, and return transactions with accuracy.
- Assisted in unloading shipments to facilitate timely stocking.
- Collaborated with team members to ensure efficient stocking processes.
Education
Kipp Austin Collegiate
Austin, TX05-2020
Some College (No Degree) - Health Sciences
Austin Community College
Austin, TXSkills
- Time management
Languages
Spanish
Full Professional
English
Professional
Timeline
Assistant Manager
Pollos Asados El Norteno
12.2021 - Current
Cashier
Academy Sports Outdoors
06.2020 - 12.2021
Kipp Austin Collegiate
Some College (No Degree) - Health Sciences
Austin Community College