Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Navarro

Miami,FL

Summary

Confident and efficient individual who yearns for a development in skills and learning. Eager to expand capabilities to the fullest extent, by grasping new knowledge and provide support to the growth of the workplace. Great performance history of leadership style, determination, and integrity.

Overview

4
4
years of professional experience

Work History

Catering Assistant/Counter Attendant

Roasters' N Toasters
11.2020 - 08.2023
  • Addressed guest complaints and provided solutions to ensure satisfaction.
  • Led with friendly and courteous attitude to create memorable moments for guests.
  • Verified that all catering orders were completed with undeniable accuracy.
  • Delivered catered food and supplies to set location for on-time set-up.
  • Built relationships with customers through a positive attitude and attentive service.

Shift Manager

Pizza hut
07.2019 - 10.2020
  • Managing a team through successful shifts in a fast-paced environment, while still keeping high standards of customer service.
  • Following all company policies, cash and security procedures, food safety guidelines, and health and sanitation regulations.
  • Trained several team members, improving their performance on handling customers complaints, providing great service, and communication.
  • Maintaining a record of food and other crucial supplies.
  • Ensured work environment to be clean, presentable, and organized.

Education

High School Diploma -

Robert Morgan Educational Center

Skills

  • Adaptability
  • Customer Relations
  • POS Systems
  • Servsafe Certified
  • Spanish Fluency
  • Time Management

Timeline

Catering Assistant/Counter Attendant

Roasters' N Toasters
11.2020 - 08.2023

Shift Manager

Pizza hut
07.2019 - 10.2020

High School Diploma -

Robert Morgan Educational Center

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Lorena Navarro