Lorena Obando

• Manage employee onboarding and compliance documentation for healthcare personnel (HHA/PCA).
• Complete and review Form I-9 documentation to verify employment eligibility and ensure compliance with federal regulations.
• Review employee identity and work authorization documents for accuracy and completeness.
• Coordinate background checks (CHRC) and pre-employment requirements.
• Monitor employee records to ensure compliance with Department of Health (DOH) regulations, including physical examinations, certifications, annual updates, and mandatory training.
• Maintain accurate employee information in HHAeXchange and HCS systems.
• Resolve documentation discrepancies and follow up with employees to obtain required compliance records.
• Assist in training new HR staff on onboarding procedures and compliance requirements.

• Delivered excellent customer service in a high-volume retail environment.
• Processed cash, credit card, and voucher transactions accurately.
• Assisted with training and onboarding of new cashiers.
• Managed customer inquiries and phone orders professionally.
• Maintained organized work areas and balanced cash drawers with accuracy.

• Performed cleaning and housekeeping duties while maintaining quality and safety standards.
• Ensured guest areas were clean, organized, and professionally maintained.