Lorena Orona
San Antonio,TX
Summary
Results-driven staff manager with a proven track record in enhancing operational efficiency and parent satisfaction at Montessori Kids Universe. Expertise in child safety protocols and strong parent communication fosters a safe and productive environment. Combines effective leadership skills with compassionate team interactions to ensure optimal client experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Director
Montessori Kids Universe
San Antonio, TX
08.2022 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Provided support in the recruitment and training of new staff members.
- Communicated with parents and fostered strong professional relationships.
- Developed and implemented policies and procedures to ensure safety and quality of care for children.
- Ensured compliance with all federal, state and local regulations related to childcare services provided by the daycare center.
- Assisted in recruiting new families by organizing open house events or tours of the facility.
- Provided guidance and support to teachers in order to improve teaching methods and skillset.
- Ordered supplies necessary for daily operations of the daycare center from approved vendors.
- Conducted parent-teacher conferences to discuss progress of children's development.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Hired, mentored and monitored qualified childcare staff.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Monitored staffing levels to ensure adequate coverage for all shifts at the facility.
- Resolved conflicts between staff members by providing constructive feedback and coaching strategies.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Conducted regular inspections of facilities to ensure safety standards were met.
- Provided emergency first aid when needed during incidents involving any of the children under care.
- Established relationships with parents through regular communication about their children's progress at the daycare center.
- Monitored student progress and assisted students and teachers with resolving problems.
Receptionist
Nexus Agencies
San Antonio, TX
05.2012 - Current
- Assisted with onboarding of new employees by providing orientation information and support.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Monitored office supplies inventory and placed orders when necessary.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated pick-up and delivery of express mail services.
Education
GED -
Bryan High School
Bryan, TXSkills
- First aid and CPR
- Staff management
- Child safety protocols
- Parent communication
- Administrative functions
- Positive and professional
- Front desk operations
- Office administration
- Scheduling
- Customer service
- Training staff
Certification
- CPR Certified.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Director
Montessori Kids Universe
08.2022 - Current
Receptionist
Nexus Agencies
05.2012 - Current
GED -
Bryan High School