Lorena Perez
Dublin,USA
Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing, and quality systems management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 20 years of experience in leading organizational business units.
Overview
20
20
years of professional experience
3
3
Certificate
Work History
Supply Chain Specialist
Astellas Gene Therapies
2021.03 - 2024.04
- Established effective communication channels between departments for seamless supply chain operations.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Collaborated cross-functionally to integrate end-to-end supply chain strategies, reducing overall operational costs.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Provided supply chain guidance to team of five employees.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Worked effectively in fast-paced environments.
Senior Application Support Analyst
Hexcel
2012.12 - 2020.02
- Streamlined support processes, resulting in faster resolution times and improved customer satisfaction.
- Enhanced application performance by identifying and resolving complex technical issues.
- Reduced downtime for critical applications through proactive monitoring and timely troubleshooting.
- Evaluated potential software enhancements by conducting thorough testing and analysis before implementation into production environments.
- Installed, configured and provided ongoing configuration management for two custom applications.
- Provided updated patches for operating systems and system configuration to improve efficiency 90%.
- Collaborated with cross-functional teams to implement necessary updates and optimize system efficiency.
- Established strong working relationships with stakeholders at all levels of the organization through effective communication and collaboration.
- Championed end-user training programs, empowering users with the skills needed to effectively utilize applications in their daily tasks.
- Acted as the primary point of contact for escalated issues, taking ownership until resolution was achieved.
- Conducted root cause analysis on recurring issues, implementing preventative measures to reduce future occurrences.
- Provided expert advice to colleagues on best practices for application support, fostering a culture of continuous improvement.
- Oversaw the successful deployment of numerous software releases, ensuring seamless integration with existing systems.
QA Specialist II
Genentech
2004.10 - 2011.04
- Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
- Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within team.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reduced a past-due metric of 800 batch records to zero in one month by streamlining the batch review processes and collaborating with the team.
- Developed improvements to business procedures in QA review which reduced turnaround time by 70%.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
- Reviewed production processes and identified potential quality issues.
Education
Bachelor of Science - Biological Sciences
California State University - Sacramento
Sacramento, CA01.2001
Skills
- Materials Management
- Supply and demand requirements
- Problem-Solving
- Supply chain analytics
- Quality controls
- ERP Systems Expertise
- Supply Chain Risk Management
- Customer Relationship Management
- Quality assurance standards
- Compliance Management
- Product Lifecycle Management
- Operations Management
- User Support and Troubleshooting
- Configuration Management
- Production Issue Resolution
- User Documentation Production
- Security Implementation
- Defect Analysis
- Application Upgrades
- Status Updates
- User Experience
- Workflow Diagrams
- Technical Presentations
- Technical Specifications
- Application Development
- User Acceptance Testing (UAT)
- Bug Fixes
- User Training
- Security Standards
- Statistical Data Analysis
- Technical Support and Assistance
- Codes Implementation
- Technical Requirements Understanding
- Effective Working Relationships
- Operational Requirements
- Standards Compliance
- Incident Management
- Vendor Supervision
- System Updates
- LabWare LIMS
- Software Development
- Quality System Implementation
- Application Testing
- Internal Audits
- Project Management
- Quality Assurance
- Team Leadership
- Analytical Thinking
- Technical Documentation
- Deviation Correction
- Current Good Manufacturing Practices (CGMP)
- Support Audits
- Functional Requirements Specification (FRS)
- UAT Support
- Document Quality
- Mechanical Operations Monitoring
- Application Installation
- Database Maintenance
- Post-Resolution Follow-Ups
- Quality Management System
Certification
- Six Sigma Certification
- Labware LIMS Certified Administrator Labware LIMS Solutions 2003 September
- SmartSolve Administrator Training Pilgrim Software 2013 March
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Veeva CRM
Labware LIMS
Oracle Fusion
SmartSolve
SAP
Trackwise
Master Control
Timeline
Supply Chain Specialist
Astellas Gene Therapies
2021.03 - 2024.04
Senior Application Support Analyst
Hexcel
2012.12 - 2020.02
QA Specialist II
Genentech
2004.10 - 2011.04
Bachelor of Science - Biological Sciences
California State University - Sacramento
- Six Sigma Certification
- Labware LIMS Certified Administrator Labware LIMS Solutions 2003 September
- SmartSolve Administrator Training Pilgrim Software 2013 March
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