Lorena Ramirez
VU Rooftop
Chicago,Illinois
2
Languages
15
years of professional experience
Results-driven human relations professional with experience in customer service, staff training, and cross-functional team leadership. Skilled in active listening, problem-solving, and effective communication. A team player with a strong eagerness to learn and a track record of improving performance.
Work History
Server
5 Months- Delivered exceptional customer service in high-volume environment, enhancing guest satisfaction and retention.
- Managed daily operations, ensuring efficient workflow and adherence to health and safety standards.
- Trained new staff on menu offerings, service protocols, and operational procedures for optimal performance.
Financial Counselor
7 Months- Assessed patient financial needs and provided tailored counseling to enhance understanding of billing processes.
- Educated patients on insurance benefits and coverage options, ensuring informed decision-making regarding financial responsibilities.
- Make outbound calls providing patient financial responsibility and collect deposits
- Answer inbound calls and help solve patient questions and concerns
- Generate estimates for patients
Server
2 Years 3 Months- Provided excellent customer service by anticipating needs and responding promptly to requests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
Assistant Restaurant Operations Manager
1 Year 9 Months- Hired, trained, and coached 10+ staff members on customer service skills, food, and beverage knowledge
- Consistently exceeded monthly goals by a minimum of 5% by training staff on upselling techniques and creating a featured food and beverage program
- Created a cross-training program ensuring staff members were able perform confidently and effectively in all positions
Food Expeditor
3 Years 9 Months- Created an effective, organized ticket reading system reducing food waste by five percent
- Implemented a routine cleaning procedure delegating tasks and necessary sanitary measures
- Facilitating communication between kitchen staff and wait staff, improving service and efficiency, minimizing errors and food comps by three percent
Barista
5 Years 2 Months- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Trained new baristas on company processes and product preparation
Education
Bachelor's - Human Resources and Development
Associates - Fine Arts
Skills
Provide excellent guest experience
Multitasking
Active Listening
Teamwork
Maintain cleanliness
Proficiency in POS systems
Problem Solving
Eagerness to Learn
Performance Improvement
LANGUAGES
Spanish
Fluent
Timeline
Server
VU Rooftop
04.2026 - CurrentRead More
Financial Counselor
Northwestern Memorial Hospital
09.2025 - 04.2026Read More
Server
VU Rooftop
06.2023 - 09.2025Read More
Assistant Restaurant Operations Manager
Bian
06.2021 - 03.2023Read More
Food Expeditor
Bellemore
06.2017 - 03.2021Read More
Barista
Target
05.2011 - 07.2016Read More
Harold Washington
Associates from Fine Arts
Read More
Northeastern University
Bachelor's from Human Resources and Development
Read More