Shelby Mason
Waterford,CT
Summary
Fine dining professional with over four years of experience delivering high-quality service in upscale environments. Known for exceptional attention to detail and commitment to creating memorable dining experiences. Team-oriented with focus on collaboration and adaptability, ensuring seamless service and guest satisfaction. Proficient in high-stress environments and able to utilize deep knowledge of menu items and wine pairings to enhance guest experience.
Overview
9
9
years of professional experience
Work History
Front Server
ABCV By Jean-Georges
New York City, NY
07.2025 - Current
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Managed sections for smooth flow of guests and orders.
- Managed over 40 guests smoothly and professionally per shift.
- Maintained extensive knowledge of menu items, wine pairings, and daily specials.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed food coursing and firing to ensure a smooth and even flow of food drops to each table.
- Provided professional service to high profile and famous guests.
- Managed large parties, coordinating with team members for seamless execution.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Trained new servers on fine dining protocols, enhancing team performance and service quality.
- Resolved customer inquiries and concerns promptly, maintaining a positive dining atmosphere.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Server
Dorrians Red Hand
New York City, NY
10.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed over 30 guests per shift accurately and promptly while maintaining quality service.
- Coordinated and managed multiple tables efficiently during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Baker and Cashier
Hawaii Cupcake Factory
Honolulu, HI
03.2024 - 05.2025
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Created appealing displays to showcase products in bakery.
- Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
- Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
- Developed new recipes to expand bakery's offerings and attract new customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Fine Dining Dining Server
Upstairs At Pier 38
Honolulu, HI
01.2023 - 05.2025
- Provided excellent service to 25-40 guests per night.
- A lead server/captain. Works closely with management to ensure shift flow, guest satisfaction, and employee productivity.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Rolled silverware, set up tables and polished glassware and silverware.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Baker/Barista
Deviant Donuts
Mystic, CT
08.2022 - 11.2022
- Front and back of house work
- As a baker, responsible for making dough, frying donuts, decorating donuts and daily prep.
- As a barista, responsible for making any espresso beverages, completing customer transactions and enuring all customers are satisfied.
- Responsible for both opening and closing the bakery.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Complied with health and safety codes to protect staff and customers.
Fine Dining Server
David Burke Prime Steakhouse/Caputo Trattoria
Uncasville, CT
01.2022 - 11.2022
- Provided excellent table service to 30+ guests a night by maintaining knowledge on menu items, extensive wine and cocktail/liquor selections and providing recommendations to guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Properly cleared and cleaned tables between each course, utilizing the three point carry and resetting the utensils properly for each specific meal.
- Maintaining a professional and sophisticated relationship with guests while also being personable and friendly to ensure patrons received both a fine dining experience and warm service.
- Setting up restaurant for service, ensuring all items needed are fully stocked, sections are detailed, and restaurant floor is presentable.
- Closing the restaurant and ensuring it is ready for full service the following day
Shift Lead/Barista
Sift Bake Shop
Mystic, CT
06.2020 - 08.2021
- Completed store opening and closing procedures and balanced drawers.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Ensured customers left satisfied and wanting to come back by providing five star service.
- Promoted from Barista to Shift Lead within four months
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Server
The Plum Tomato
Colchester, CT
01.2017 - 06.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular and new customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new employees to properly follow company guidelines and serve guests.
Education
High School Diploma -
Bacon Academy
Colchester, CT06-2018
No Degree - International Studies
Central Connecticut University
New Britain, CTNo Degree - Pastry Arts
Culinary Institute of The Pacific
Honolulu, HawaiiSkills
- Fine dining/upscale dining experience
- Fast learner, able to learn menu items and make suggestions to guests
- Knowledgeable about wine and able to provide pairings with wine selections and menu items
- Able to work individually and as a team, always willing and happy to help coworkers
- Familiar with bottle service, can comfortably provide tableside wine service
- Provides personable and friendly service to ensure guests receive a memorable experience
- Able to serve large parties and sections comfortably
- Guest relations management
- Knowledgeable about spirits and cocktails
- Comfortable using many POS systems
- ServSafe certified
- Detail-oriented
- Can quickly and accurately complete guest needs
- Tableside etiquette
- Extensive food allergy awareness
- Able to work well in high pressure situations
- Strives to provide excellent service consistently
- Multitasking abilities
Timeline
Server
Dorrians Red Hand
10.2025 - Current
Front Server
ABCV By Jean-Georges
07.2025 - Current
Baker and Cashier
Hawaii Cupcake Factory
03.2024 - 05.2025
Fine Dining Dining Server
Upstairs At Pier 38
01.2023 - 05.2025
Baker/Barista
Deviant Donuts
08.2022 - 11.2022
Fine Dining Server
David Burke Prime Steakhouse/Caputo Trattoria
01.2022 - 11.2022
Shift Lead/Barista
Sift Bake Shop
06.2020 - 08.2021
Server
The Plum Tomato
01.2017 - 06.2020
High School Diploma -
Bacon Academy
No Degree - International Studies
Central Connecticut University
No Degree - Pastry Arts
Culinary Institute of The Pacific