Tess Vasquez
Spring,TX
Summary
Detail-oriented professional with a strong background in fine dining and retail. Proven ability to adapt to customer needs while collaborating effectively with team members to ensure high-quality service and guest satisfaction.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Meson Sommelier
10.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu knowledge and food pairings to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Provided exceptional customer service, enhancing guest experiences in a high-paced environment.
- Assisted in menu presentations, ensuring clear communication of offerings and specials.
- Coordinated with kitchen staff to ensure timely and accurate food delivery to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Developed knowledge of wine pairings to enhance guest dining selections and satisfaction.
- Adapted quickly to changing customer needs, ensuring efficient service during peak hours.
- Collaborated with team members to create a welcoming atmosphere for all patrons.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Adapted service approach to accommodate guests with dietary restrictions, ensuring positive dining experience for all.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
- Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Associate
Dollar General
05.2023 - 12.2023
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained clean and organized sales floor to ensure a welcoming environment.
- Operated cash register, processed transactions, and handled cash accurately.
- Stocked shelves and replenished merchandise to optimize inventory levels.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Adhered to safety protocols and store policies to maintain compliance standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Science -
Lone Star College
Houston, TX04-2029
Skills
- Comprehensive food and beverage knowledge
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- POS system operations
- Menu memorization
- Luxury experience management
- Tableside etiquette
- Table setting
- Reservation management
- Customer service
- Safe food handling
- Upselling skills
- Event service
- Advanced wine knowledge
- Fine dining experience
- Personal grooming standards
- Adaptive learning
- Reliable transportation
- Relationship building
- Proper table setup
- Transaction processing
- Menu expertise
- Wine pairings
- Glassware polishing
- Wine history
- Upscale dining expertise
- Bottle service
- Sales
- Food allergy awareness
- Dishwashing assistance
- Team leadership
- Warm and friendly
- High volume dining
- Sales expertise
- Quality control
- High energy and stamina
- Service prioritization
- Decision-making
- Conflict and complaint resolution
- Daily specials memorization
- Dining area maintenance
- Menu recommendations
- Special requests and substitutions
- Tableside service
- Cool under pressure
Timeline
Server
Meson Sommelier
10.2025 - Current
Sales Associate
Dollar General
05.2023 - 12.2023
Associate of Science -
Lone Star College