Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystle Hopkins

Eastpointe,MI

Summary

Motivated server, with engaging personality and over 10+ years experience in fast paced/ high volume environments. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Mikes On The Water
05.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

HOOK
05.2023 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Big Boy
08.2021 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Chilis's Bar And Grill
10.2019 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Dennys Restaurant
06.2019 - 01.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Associate of Science - Psychobiology

Kalamazoo Valley Community College
Kalamazoo, MI

High School Diploma -

Armada High School
Armada, MI
2008

Skills

  • Menu and Price Memorization
  • Wine Service
  • Order Accuracy
  • Food and Beverage Pairings
  • Check Payment Processing
  • TIPS certified
  • Leadership Skills and Team Oriented
  • Problem solving
  • Comprehensive knowledge of alcoholic beverage mixing and serving
  • Reputation for having top sales at multiple restaurants i have worked for
  • Trainer experience

Certification

  • TIPS certified

Timeline

Server

Mikes On The Water
05.2023 - Current

Server

HOOK
05.2023 - 07.2023

Server

Big Boy
08.2021 - 04.2023

Server

Chilis's Bar And Grill
10.2019 - 09.2021

Server

Dennys Restaurant
06.2019 - 01.2020

Associate of Science - Psychobiology

Kalamazoo Valley Community College

High School Diploma -

Armada High School

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Krystle Hopkins