Teresa Carabello
Longview,WA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
24
24
years of professional experience
Work History
Server
El Tapatio
01.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Deli Clerk
Albertsons Grocery Store
03.1999 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Offered product samples to customers, generating additional sales through taste-testing.
- Created appealing food arrangements for party trays and specialized orders.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cooked batches of food according to standard recipes.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
High School Diploma -
Marabut High School
Marabut Samar Philippines05.1988
Skills
- Check Payment Processing
- Buffet Setup and Takedown
- Process Payments
- Train Employees
- High-Volume Dining
- Stocking and Replenishing
- Quality Control
- Price Memorization
- Dining Area Maintenance
- Suggestive Selling
- Guest Relations Management
- Assist Customers
- Food Sales and Promotion
- Dish Preparation
- Order Accuracy
- Dining Customer Service
- Order Supplies
- Menu Memorization
- Sales Expertise
- Table Setting Arrangements
- Hospitality Service Expertise
- Menu Item Recommendation
- Food Spoilage Prevention
- Performance Improvement
- Menu Presentation
- Active Listening
- Menu Memorization and Presentation
- Ordering Procedures
- Service Prioritization
- Food Safety Oversight
- Age Verification
- Greet Guests
- Plates Presentation
- Guest Seating
- Regulatory Compliance
- High-Energy and Stamina
- Pos Operation
- Table Bussing
- Anticipating Guest Needs
- Identification Requirements
- Guest Inquiries
Timeline
Server
El Tapatio
01.2019 - Current
Deli Clerk
Albertsons Grocery Store
03.1999 - Current
High School Diploma -
Marabut High School
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