Lorena Ruiz
Wallkill
Summary
Dynamic and detail-oriented professional with a proven track record at Temple Hill Academy, excelling in attendance management and data accuracy. Demonstrated strong organizational skills and empathy while enhancing student engagement and reducing truancy rates. Proficient in data entry and report generation, fostering effective communication among students, parents, and faculty.
Professional with background in administrative support, ready to excel in managing attendance records and maintaining organized systems. Known for strong collaboration and adaptability, consistently delivering reliable results. Skills include data entry, communication, and problem-solving, complemented by high level of responsibility and dependability.
Overview
2027
2027
years of professional experience
Work History
Attendance Office Assistant
Temple Hill Academy
Newburgh, NY
2022 - Current
- Assist in managing daily attendance records and report indiscrepancies.
- Coordinate communication between students, parents, and faculty regarding attendance policies.
- Maintain organized filing system for student attendance documentation and reports.
- Respond to inquiries regarding attendance and resolve issues promptly.
- Monitor student attendance patterns to identify potential concerns or trends.
- Collaborate with administration to enhance attendance-related processes and procedures.
- Provide training and support to new staff on attendance management systems and protocols.
- Maintain a well-organized filing system, ensuring accurate documentation of student records and correspondence.
- Generate monthly attendance reports to aid in identifying patterns of chronic absenteeism or tardiness amongst students.
- Assist in reducing truancy rates by monitoring daily attendance and promptly communicating with parents regarding unexcused absences.
- Demonstrate strong attention to detail while processing excusal requests from parents or guardians for student absences or early dismissals due to appointments or emergencies.
- Collaborate with school administrators to identify trends in absenteeism and develop strategies for improvement.
- Contribute to a positive school environment by providing excellent customer service to students, parents, faculty, and staff.
- Ensure timely submission of state-mandated reports related to attendance statistics by maintaining accurate data entry practices.
- Continually update the attendance database with accurate information, ensuring the integrity of student records for reporting purposes.
- Manage confidential information with discretion, adhering to FERPA regulations and maintaining student privacy.
- Utilize strong interpersonal skills when resolving conflicts that arose due to attendance-related misunderstandings or discrepancies.
- Support at-risk students by connecting them with appropriate resources and collaborating with counselors on intervention strategies.
- Improve attendance record accuracy by diligently tracking and recording student absences and tardiness.
- Coordinate with transportation services to address issues related to student arrival and departure times, contributing to a smoother daily flow within the school community.
- Organize and manage school records, student documentation, and administrative communications.
- Input data into spreadsheets and databases.
- Review files, records and other documents to obtain information to respond to requests.
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Process incoming and outgoing mail and packages according to established procedures.
- Compile and analyze data to produce reports.
Ophthalmic Medical Technician
Eye Surgery Associates
Hollywood, FL
2006 - 2017
- Performed comprehensive patient eye exams and assessments to determine visual acuity and overall eye health.
- Assisted ophthalmologists during surgical procedures by preparing instruments and ensuring sterile environments.
- Educated patients on post-operative care and proper use of prescribed medications and eyewear.
- Maintained accurate patient records, documenting exam findings and treatment plans within electronic health systems.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Ensured continuity of care by collaborating closely with other team members on shared patients, promoting integrated approaches to their treatment plans.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
- Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement in service delivery.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Contributed to the development of customized treatment plans through effective communication with physicians and other healthcare professionals.
- Facilitated timely referrals to specialists when necessary for appropriate treatment of complex ocular conditions.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Identified issues during preliminary exam and addressed concerns with physician.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
Education
GED -
My GED
Poughkeepsie, NYSkills
- Data entry proficiency
- Professional telephone etiquette
- Administrative support
- Empathy and patience
- Strong organization
- Report preparation
- Report generation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Attendance Office Assistant
Temple Hill Academy
2022 - Current
Ophthalmic Medical Technician
Eye Surgery Associates
2006 - 2017
GED -
My GED