Willmar Ostos Ramirez
The Woodlands,TX
Summary
Dedicated bilingual professional with 20+ years driven individual with a versatile background in case management and administrative support. Known for strong organizational skills and effective communication, contributing to improved client and ready to support operational efficiency and enhance service outcomes.
Overview
17
17
years of professional experience
Work History
Attendance Office Assistant
Conroe ISD
Conroe, TX
08.2025 - Current
- Assisted in managing student attendance records and ensuring accuracy of data entry.
- Responded to inquiries from parents and staff regarding attendance policies and procedures.
- Processed absence notifications and maintained accurate attendance logs for compliance reporting.
- Coordinated with teachers to track student tardiness and absences effectively.
- Organized files related to student attendance, enhancing accessibility for administrative staff.
- Contributed to a positive school environment by providing excellent customer service to students, parents, faculty, and staff.
- Utilized strong interpersonal skills when resolving conflicts that arose due to attendance-related misunderstandings or discrepancies.
- Continually updated the attendance database with accurate information, ensuring the integrity of student records for reporting purposes.
- Maintained a well-organized filing system, ensuring accurate documentation of student records and correspondence.
- Demonstrated strong attention to detail while processing excusal requests from parents or guardians for student absences or early dismissals due to appointments or emergencies.
- Enhanced communication between school departments by serving as a liaison between the attendance office, guidance counselors, teachers, and administration.
- Improved attendance record accuracy by diligently tracking and recording student absences and tardiness.
- Coordinated with transportation services to address issues related to student arrival and departure times, contributing to a smoother daily flow within the school community.
- Maintained daily attendance record of students in school.
Human Services Case Manager I
Cherokee Federal
Houston, TX
07.2023 - 12.2024
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed individualized service plans in collaboration with clients to address specific challenges.
- Coordinated resources and referrals to community services, enhancing client access to necessary support.
- Monitored progress of clients through regular follow-ups and adjusted service plans as needed.
- Documented case notes and maintained accurate records in compliance with regulatory requirements.
- Coordinated services for clients, ensuring timely access to necessary support and assistance.
- Empowered clients to achieve self-sufficiency by providing guidance on goal setting and skill development.
- Ensured confidentiality of client information by adhering strictly to privacy policies and procedures.
- Documented client interactions and case updates in compliance with regulatory standards.
Employment Specialist
Goodwill Industries Of Houston
Houston, TX
07.2023 - 09.2023
- Facilitated job readiness workshops to enhance participants' employability skills.
- Conducted individualized assessments to identify clients' strengths and employment barriers.
- Developed tailored job placement strategies for diverse populations seeking employment.
- Collaborated with local employers to establish job opportunities for program participants.
- Monitored client progress and provided ongoing support throughout the employment process.
- Implemented outreach initiatives to raise awareness of workforce development programs.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Matched clients to open positions based on skills and work requirements.
Case Manager
Community Assistance Center
Conroe, TX
04.2021 - 06.2023
- Assessed client needs to develop personalized service plans.
- Coordinated with community resources to facilitate access to essential services.
- Monitored client progress and adjusted care plans as needed for effectiveness.
- Provided crisis intervention support to clients facing immediate challenges.
- Educated clients on available programs, enhancing their understanding of options.
- Collaborated with multidisciplinary teams to ensure comprehensive case management.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Assistant Teacher
Ivy Kids Early Learning Center Silver Ranch
Katy, TX
02.2019 - 06.2020
- Supported classroom activities to enhance children's learning experiences and engagement.
- Assisted lead teacher in developing and implementing lesson plans tailored to diverse learning styles.
- Facilitated small group instruction, promoting collaboration and critical thinking among students.
- Monitored student progress, providing feedback and guidance to foster individual growth and development.
- Coordinated with parents and guardians to discuss student needs and progress, enhancing communication channels.
- Implemented behavioral strategies to maintain a positive classroom atmosphere conducive to learning.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Assistant Teacher
Enchantment Kids Fine Arts Learning Center
Katy, TX
03.2018 - 02.2019
- Trained new staff on classroom management techniques and educational best practices for optimal learning environments.
- Evaluated educational materials for effectiveness, recommending enhancements based on student feedback and outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
Interinstitutional Relations Coordinator
Institute of Performing Arts and Music
Caracas, Ve
01.2009 - 01.2013
- Establish links between the IAEM and other governmental and private institutions to foster and strengthen inter-institutional relations.
- Coordinate the design workshop of the Office of Communication and Interinstitutional Relations, press notices.
- Establish contacts with the media, coordinate with the Office of Administration and Services the printing of publicity material, record locution of wedges and mics.
- Regulate wedges in radio and television, coordinate the design of the corporate image, coordinate the design of the images of the events carried out by the institution.
- Coordinate the internal bulletin and the Performing and Musical Arts magazine, support for the Ministry of People's Power in the Culture and the attached entities (poster design, flyers, press notices, etc.)
- Mentored junior staff in event coordination protocols, enhancing team efficiency and project execution quality.
- Developed relationships with community partners to create new opportunities for collaboration and support.
- Coordinated outreach initiatives to enhance community engagement and support for performing arts programs.
- Developed and maintained relationships with local artists, organizations, and stakeholders to promote collaborative events.
- Organized and executed events that showcased student performances, increasing visibility of programs within the community.
- Collaborated with marketing teams to create promotional materials that effectively communicated program offerings and benefits.
Education
Bachelor of Science - Business Administration
UNIVERSIDAD NACIONAL EXPERIMENTAL SIMÓN RODRIGUEZ
Caracas, VE07-2011
Associate of Science - Marketing / Advertising
Instituto Universitario De Mercadotecnia - ISUM
Caracas, VE07-2001
Skills
- Empathy and patience
- Strong organization
- Data entry proficiency
- Document preparation
- Microsoft office expertise (Excel, Word, Power Point, etc)
- Friendly, positive attitude
- Multitasking Abilities
- Document management
- Calendar scheduling
- Data compilation
Languages
Spanish
Native or Bilingual
Timeline
Attendance Office Assistant
Conroe ISD
08.2025 - Current
Human Services Case Manager I
Cherokee Federal
07.2023 - 12.2024
Employment Specialist
Goodwill Industries Of Houston
07.2023 - 09.2023
Case Manager
Community Assistance Center
04.2021 - 06.2023
Assistant Teacher
Ivy Kids Early Learning Center Silver Ranch
02.2019 - 06.2020
Assistant Teacher
Enchantment Kids Fine Arts Learning Center
03.2018 - 02.2019
Interinstitutional Relations Coordinator
Institute of Performing Arts and Music
01.2009 - 01.2013
Bachelor of Science - Business Administration
UNIVERSIDAD NACIONAL EXPERIMENTAL SIMÓN RODRIGUEZ
Associate of Science - Marketing / Advertising
Instituto Universitario De Mercadotecnia - ISUM