Lorena Santos
Uvalde,TX
Summary
Dedicated custodian skilled in cleaning and sanitizing with a strong focus on customer service and attention to detail. Proven ability to maintain organized environments and contribute effectively to team goals.
Overview
14
14
years of professional experience
Work History
Custodian
ATDS/ Continental
Uvalde, TX
02.2025 - Current
- Maintained cleanliness and organization in assigned areas to ensure safe and welcoming environments.
- Operated cleaning equipment, including floor scrubbers and pressure washers, to perform tasks efficiently.
- Collaborated with team members to complete daily cleaning schedules and prioritize high-traffic areas.
- Monitored inventory levels of cleaning supplies and reported needs to management for timely restocking.
- Conducted routine inspections of facilities to identify maintenance needs and communicate issues effectively.
Insurance Agent
State Farm
Uvalde, TX
12.2011 - 01.2023
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted comprehensive policy reviews to ensure compliance with industry regulations and standards.
- Provided expert guidance on risk management strategies to clients, increasing their understanding of coverage options.
- Trained and mentored new agents, fostering a collaborative team environment focused on performance improvement.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
Education
Social Work
Southwest Junior Collage
Uvalde, TXSkills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
Timeline
Custodian
ATDS/ Continental
02.2025 - Current
Insurance Agent
State Farm
12.2011 - 01.2023
Social Work
Southwest Junior Collage