Lorena Seville
Phoenix,AZ
Summary
Dedicated and dependable professional seeking to expand my customer service career within a call center environment that supports Buy Now Pay Later loan servicing. I bring strong customer experience skills, the ability to adapt in fast-paced settings, and a proven track record of problem-solving, multitasking, and communicating effectively with diverse customers. I’m looking for a long-term, inclusive workplace where I can continue using my technical proficiency and contribute to a positive, service-driven culture.
Overview
13
13
years of professional experience
Work History
Independent Contractor (Driver)
Lyft
03.2025 - Current
- Provide safe, reliable transportation while maintaining exceptional customer service.
- Manage scheduling, routing, and time efficiency with minimal supervision.
- Maintain vehicle to safety and cleanliness standards in compliance with company policies.
- Communicate professionally with passengers, demonstrating patience and de-escalation skills.
- Ensure adherence to legal and safety regulations at all times.
Independent
Daycare Provider
01.2013 - Current
- Ensure the safety, well-being, and engagement of children.
- Communicate effectively with parents regarding updates and concerns.
- Manage multiple children and tasks simultaneously.
- Administer medication and maintain accurate records.
Carpet & Hard Floor Technician
Gila River Gaming Enterprise
05.2023 - 09.2025
- Completed scheduled and emergency cleaning tasks in high-traffic areas.
- Operated and maintained equipment, ensuring compliance with safety guidelines.
- Delivered high-quality service with attention to detail.
- Worked independently and as part of a team to meet operational goals.
Housekeeper
Gila River Gaming Enterprise
07.2020 - 05.2023
- Performed routine and deep-cleaning tasks to maintain a clean, safe environment.
- Managed multiple tasks efficiently while maintaining accuracy.
- Interacted with guests professionally to support a positive experience.
Personal Care Assistant
Ability360
12.2016 - 03.2020
- Assisted clients with mobility, daily activities, and transportation.
- Provided compassionate support and clear communication.
- Managed medications, schedules, and errands with accuracy.
- Demonstrated empathy and strong interpersonal skills.
Education
High School -
Eastpointe High School
01.2017
Elementary - undefined
Lassen Elementary
01.2012
Skills
- Customer Service & Support
- De-escalation & Conflict Resolution
- Active Listening & Clear Communication
- Attention to Detail & Documentation Accuracy
- Managing Multiple Priorities
- Critical Thinking & Problem Solving
- Time Management & Self-Motivation
- Safety, Compliance & Policy Adherence
- CPR, First Aid & Fingerprint Clearance
- Languages: English, Conversational Spanish
ADDITIONAL ACCOMPLISHMENTS
- Golf Team Member (Sophomore–Senior Year)
- MEChA Club Member
Timeline
Independent Contractor (Driver)
Lyft
03.2025 - Current
Carpet & Hard Floor Technician
Gila River Gaming Enterprise
05.2023 - 09.2025
Housekeeper
Gila River Gaming Enterprise
07.2020 - 05.2023
Personal Care Assistant
Ability360
12.2016 - 03.2020
Independent
Daycare Provider
01.2013 - Current
Elementary - undefined
Lassen Elementary
High School -
Eastpointe High School