Hi, I’m
Mercedes Knight
Atlanta,GA
Summary
Experienced professional with 7+ years of expertise in sales, logistics, and account management in the transportation and retail industries, who has generated a 45% revenue growth and expanded customer base by 21%. Knowledgeable of supply chain management concepts, such as freight sales, third-party logistics, and shipment tracking. Skilled in negotiation, customer service, and sales pipeline development. Developed a robust sales pipeline, booked orders with carriers, and managed information flow, resulting in seamless shipment cycles and increased customer satisfaction.
Overview
17
years of professional experience
Work History
Uber
Independent Contractor (Driver)
01.2021 - Current
Job overview
- Completed over 2,000 rides, maintaining a high level of punctuality and reliability.
- Increased repeat customer rate by 10% through exceptional service and engagement.
- Monitored and adapted to traffic conditions, reducing travel time for passengers by 15%.
Total Quality Logistics Inc.
Local Account Executive
03.2021 - 07.2023
Job overview
- Negotiated and closed contracts with new clients, increasing client portfolio by 30%.
- Resolved over-the-road issues, reducing delivery delays by 20%.
- Conducted market analysis to identify potential clients, contributing to a 15% increase in new business.
Walmart
Sales Associate
01.2020 - 03.2021
Job overview
- Improved customer satisfaction scores by 20% through attentive service and product knowledge.
- Reduced inventory discrepancies by 15% through diligent stock management and record-keeping.
- Assisted in the implementation of new store layouts, increasing sales floor efficiency by 10%.
La Cima Restaurants
Server
09.2014 - 10.2019
Job overview
- Consistently received positive customer feedback, contributing to a 25% increase in repeat business.
- Trained and mentored new servers, improving overall team performance by 15%. Implemented upselling techniques, increasing average customer spend by 10%.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked three different locations; Lafayette, LA; Phoenix, AZ; Buckhead, GA
Hertz Global Holdings
Local Account Executive
09.2016 - 01.2019
Job overview
- Managed sales activity for 20 locations, achieving a 95% customer satisfaction rate.
- Developed and executed sales plans, resulting in a 10% increase in sales volume year-over-year.
- Conducted regular training sessions for sales team, improving overall team performance by 25%.
Old Navy, Gap
Sales/Logistics Associate
10.2007 - 09.2016
Job overview
- Increased sales by 15% through effective product merchandising and promotional strategies.
- Managed inventory levels, reducing stock outs by 20% and improving order fulfillment rates.
- Trained new employees, enhancing team productivity by 10%.
- Worked three different location: Mandeville, LA; Lafayette, LA; Chandler, AZ
Education
University of Louisiana At LafayetteLafayette, LA
Bachelor of Science from Marketing
05.2015
Skills
- Communication
- Problem Solving
- Detail-Oriented
- Organizational Skills
- Third Party Logistics
- Prospecting
- Time Management
- Negotiation
- Networking
- Multitasking
- Sales Metrics
- Business-to-Business
- Account Management
- Customer Retention
Affiliations
- Delta Sigma Pi (DSP)
Timeline
Local Account Executive
Total Quality Logistics Inc.
03.2021 - 07.2023
Independent Contractor (Driver)
Uber
01.2021 - Current
Sales Associate
Walmart
01.2020 - 03.2021
Local Account Executive
Hertz Global Holdings
09.2016 - 01.2019
Server
La Cima Restaurants
09.2014 - 10.2019
Sales/Logistics Associate
Old Navy, Gap
10.2007 - 09.2016
University of Louisiana At Lafayette
Bachelor of Science from Marketing