Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Soares

Clarksburg,MD

Summary

I am 21 years old and am currently an enrolled student at Montgomery College going into my 5th semester there. I am highly skilled in customer service, as well as trained to know how to deal with difficult situations with customer service. I work well with anyone and always have a positive attitude. I have no trouble doing anything that is asked of me and am easily a team player. I'm extremely organized and responsible which has been extremely needed in all the job positions I've worked in.

Overview

7
7
years of professional experience

Work History

Server

Texas Roadhouse
Frederick, MD
08.2022 - Current
  • My main responsibility is to always ensure that customers are being properly taken care of, and that their experience is legendary. Being a team player and making sure I'm pitching in to side work so that the shift runs smoothly for everybody is essential.
  • Setting up the front of house is part of my job as well, so I make sure condiments are stocked and cleaned, as well as any salt and pepper shakers and sugar packets.
  • Overall, being a server here means being quick, capable of multi-tasking, able to work well under pressure, and good with people.

Restaurant Manager

Brazil Gourmet Pizzeria & Grill
Damascus, MD
12.2021 - 06.2022
  • I started off as a server at this restaurant and was trained for my first four months to be their manager.
  • The main responsibility that I had was to just make sure everything was running smoothly. This included making sure enough servers/hosts were scheduled, ensuring food was coming out to tables in a timely manner, that all customers left satisfied, and that if any issues with tables occurred, they were handled properly so the customer would want to come back.
  • I was also responsible for opening and closing the restaurant.

Secretary Intern

Nature Garden's Lawn Service LLC
Gaithersburg, MD
05.2018 - 12.2021
  • I mostly took care of invoices and estimates, as well as emailed or called customers to receive payments. I also advertised seasonal services, and made sure customers were always satisfied with their services.

Education

Associate of Arts - Interior Design

Montgomery College
Rockville, MD
12-2025

High School Diploma -

Clarksburg High School
Clarksburg, MD
06-2022

Skills

  • Fluent in English, Portuguese, and Spanish
  • Good communication skills
  • Good customer service skills
  • Multi-tasker
  • Positive guest interactions
  • Super organized
  • Sales expertise
  • AUTOCAD, Sketchup, & Photoshop experience

Timeline

Server

Texas Roadhouse
08.2022 - Current

Restaurant Manager

Brazil Gourmet Pizzeria & Grill
12.2021 - 06.2022

Secretary Intern

Nature Garden's Lawn Service LLC
05.2018 - 12.2021

Associate of Arts - Interior Design

Montgomery College

High School Diploma -

Clarksburg High School

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Lorena Soares