Lorena Stevens
Summary
Professional coach operator, skilled in operating and managing commercial vehicles efficiently and safely. Strong focus on team collaboration and achieving results in dynamic environments. Known for reliability, adaptability, and excellent communication skills. Proficient in navigation, route planning, and ensuring passenger safety.
Overview
8
8
years of professional experience
Work History
Coach Operator
Community Transit
06.2021 - Current
- Facilitate clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
- Assisted in training new employees, in service route instructor for 3 years.
Delivery Driver and Dispatcher
Go Play Logistics
01.2020 - 06.2021
- Operated vehicle safely in highly congested areas with no traffic violations.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Certified Nursing Assistant Supervisor
Golden Hill Adult Family Home
03.2017 - 12.2019
- Supervised nursing assistants to ensure quality patient care.
- Ensured compliance with state regulations and facility policies.
- Addressed and resolved issues or concerns related to patient care.
- Delegated tasks appropriately based on individual strengths and abilities of nursing assistants.
- Maintained accurate records of employee attendance, training, and certifications.
- Served as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
Education
Associate in Science (A.S.) - Nursing
Shoreline Community College
09.2018
High School - undefined
Mountlake Terrace High School
09.2016
Skills
- Effective stress management
- Defensive driving techniques
- Customer support for passengers
- Effective multitasking
- Adaptable and meticulous
- Community transit systems knowledge
- First aid training
- Skilled in word processing software
- Strong work ethic
- Decision-making under pressure
- Conflict de-escalation
LANGUAGE
Romanian
Native or Bilingual
Moldavian
Native or Bilingual
French
Professional Working
Italian
Professional Working
Timeline
Coach Operator
Community Transit
06.2021 - Current
Delivery Driver and Dispatcher
Go Play Logistics
01.2020 - 06.2021
Certified Nursing Assistant Supervisor
Golden Hill Adult Family Home
03.2017 - 12.2019
High School - undefined
Mountlake Terrace High School
Associate in Science (A.S.) - Nursing
Shoreline Community College
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