Lorena Swan
McKinney,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Notary Loan Signing Agent
Self Employed Services
07.2024 - Current
- Attentively guided clients through the loan signing process
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
Internal Account Manager
Loloi Rugs
12.2020 - 02.2024
- Streamlined order fulfillment by collaborating with internal teams, sales reps, and accounts, ensuring accuracy and timely delivery.
- Maintained deep product knowledge for assigned accounts, providing expert support on Loloi rug collections.
- Empowered field sales success by efficiently processing new orders, shipping requests, and handling specific client needs.
- Provided responsive customer service, offering accurate shipping quotes, processing invoices, and resolving inquiries promptly via phone and email.
Lab Liaison Customer Care Advocate
Essilor of America
11.2017 - 04.2020
- Managed communication and order flow between optical labs and accounts, ensuring efficient processing and timely delivery.
- Provided expert support to customer service on ETAs and job relaunches, resolving escalations effectively.
- Monitored complex job tickets from start to finish, ensuring quality control and adherence to service standards.
- Communicated directly with clients on escalated jobs, providing alternative solutions as needed.
Education
Bachelor of Arts - Cultural Anthropology
University of North Texas
Denton, TX12-2011
Skills
- Legal compliance
- Client relationship building
- Document preparation
- Attention to Detail
- Adaptability
- Attention to Detail
- Problem-Solving
- Communication (Written & Verbal)
Timeline
Notary Loan Signing Agent
Self Employed Services
07.2024 - Current
Internal Account Manager
Loloi Rugs
12.2020 - 02.2024
Lab Liaison Customer Care Advocate
Essilor of America
11.2017 - 04.2020
Bachelor of Arts - Cultural Anthropology
University of North Texas
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