Lorena Urrutia
East Wenatchee,WA
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
27
27
years of professional experience
Work History
Branch Office Administrator
Edward Jones
Wenatchee, WA
09/26/22 - Current
- Processed invoices, payments and other financial transactions accurately.
- Greeted clients warmly upon their arrival at the office and provided assistance when needed.
- Conducted regular audits of operational processes within each branch office location.
- Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
- Ordered office supplies as needed ensuring cost effectiveness and availability of stock items.
Mortgage Loan Officer
Peoples Bank
Wenatchee, WA
08.2019 - 02.2022
- Closed just over $14 million in 2021.
- Meet with and interview potential and current clients to understand their lending needs.
- Assist clients in finding the best mortgage product to fit their needs.
- Assist the clients with starting and completing a mortgage application.
- Review completed application for accuracy while verifying documentation supplied.
- Review credit history, the loan application, and assess borrower’s capacity to repay and default risk.
- Develop and maintain relationships with realtors and builders to promote the use of Peoples Bank services for mortgages.
- Maintain good relationships with clients and keeping them informed on market trends and rates.
- Analyze market trends and review updated investor guidelines.
- Work with underwriters and loan coordinators to ensure the loans get processed in a timely manner with no delays.
Senior Sales Producer
Allstate, Brad Huddle Agency
Wenatchee, WA
11.1997 - 08.2019
- Retained 92% of policyholders during annual renewal period.
- Managed over 2,000 policies renewals each year. Promoted client retention through high-quality service and follow-through.
- Presented account proposals in a timely and professional manner.
- Worked directly with claims department to achieve excellent customer satisfaction.
- Clearly presented and explained insurance policy options to clients based on their needs and goals.
- Promoted agency products Maintained communication with policy holders quarterly and as needed.
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
- Adhered to company initiatives and achieved established goals.
Residential Mortgage Loan Officer
Banner Bank
Ephrata, WA
02.2022 - 09/23/22
- Complied applications and paperwork and double-checked for accuracy.
- Monitored loan serving agreements and loan covenants to ensure compliance.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Education
GED -
Wenatchee Valley College
Wenatchee, WASkills
- Client relations expert
- Customer advocate
- Excellent communication
- Resolution complex problem solver
- Organized
- Bi-lingual
- Goal Oriented
- Team Player
- Self-motivated
- Adaptable
- Customer Follow-Up
- Service Oriented
- Customer Engagement
- Preparing reports
- Scheduling appointments
- Client Relationship Building
- Processing policies
Interests
COMMUNITY INVOLVEMENT , Currently serve on the board for Wenatchee Confluence Rotary. I also serve as the service project chair for Rotary. Former president of Junior Service League of Wenatchee (2011-2019) Current Done in a Day committee chair for Women's Service League of NCW.
Additional Information
- ACCOMPLISHMENTS & AWARDS- #1 Client Service Excellence Award. Edward Jones 2023. 2019- 2020 Rising Star Award NAPMW. 2020 Community Stewardship Award—Peoples Bank. Wenatchee World’s Best insurance agent- 2014-2019. Toastmasters Competent Communicator Award, Competent Leadership Award and Advance Communicator Bronze Award. Nominated for BPW Woman of the Year 2016.
Timeline
Residential Mortgage Loan Officer
Banner Bank
02.2022 - 09/23/22
Mortgage Loan Officer
Peoples Bank
08.2019 - 02.2022
Senior Sales Producer
Allstate, Brad Huddle Agency
11.1997 - 08.2019
Branch Office Administrator
Edward Jones
09/26/22 - Current
GED -
Wenatchee Valley College