Lorena Valerio
Brighton,CO
Summary
Dynamic Human Resources Recruiter with a proven track record at At Work Personnel, excelling in recruitment and onboarding processes. Bilingual in Spanish, I enhance communication and streamline operations, ensuring compliance with HR policies. Recognized for improving candidate satisfaction and fostering a diverse workforce through effective problem-solving and coordination skills.
Overview
19
19
years of professional experience
Work History
Human Resources Recruiter
At Work Personnel
01.2022 - Current
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Recruited talented, diverse and qualified candidates for employment.
Dispatcher Coordinator
United Site Services
05.2015 - 12.2021
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Scheduled deliveries and pickups according to customer needs.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
Telephone Operartor
Lowes
10.2014 - 05.2015
- Responsible for all online orders, preparing incoming orders and checking out customers at arrival for pickup.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication
- Assisted callers with inquiries, providing accurate information about products, services, or company policies
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Processed customer payments for timely, accurate order fulfillment
Cashier
Home Depot
09.2012 - 09.2013
- Scanned goods, collected payments and issued refunds, receipts and change.
- Processed customer returns. Responded to customer requests and directed to merchandise.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Often recognized as top cashier due to significant openings of credit card applications.
Cashier
Walmart
10.2008 - 07.2012
- Restocked and fronted checkout merchandise to increase sales. Processed payments by check, cash, debit and credit and maintained accurate drawers.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Handled all customer relations issues in gracious manner and in accordance with company policies.
- Monitored self-checkout systems and provided assistance or intervention where required.
Team Member
Harkins Theaters
12.2006 - 06.2008
- Concessions stand cashier.
- Usher, responsible for maintaining movie theaters clean and orderly.
- Box office cashier and Guest services customer service.
Education
Associate of Arts - Psychology
Community College of Aurora
Aurora, CO05.2018
Skills
- Recruitment and hiring
- New hire orientations
- HR policies and procedure
- Staffing Agency Coordination
- Workplace safety
- CPR certified
- Routing orders
- Service coordination
- Route navigation
- Dispatch coordination
- Improving operations
- Bilingual in Spanish
Timeline
Human Resources Recruiter
At Work Personnel
01.2022 - Current
Dispatcher Coordinator
United Site Services
05.2015 - 12.2021
Telephone Operartor
Lowes
10.2014 - 05.2015
Cashier
Home Depot
09.2012 - 09.2013
Cashier
Walmart
10.2008 - 07.2012
Team Member
Harkins Theaters
12.2006 - 06.2008
Associate of Arts - Psychology
Community College of Aurora