Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Varela

Colorado,CO

Summary

Dynamic professional with a proven track record at Cellular Communications – Verizon, excelling in customer service, team leadership, billing software, and payment processing. Expertise in managing customer accounts, creating accurate invoices, and driving sales in a fast-paced, technology-driven environment. Strong attention to detail and team-building skills, consistently contributing to the success of the store and overall customer satisfaction. In addition, experienced in supporting preschool-aged children in developmental and educational settings, with a focus on individualized learning and behavior management. Skilled at preparing and distributing statements, maintaining comprehensive and accurate records, and resolving customer concerns efficiently. Well-versed in multitasking, with excellent communication, organizational, and problem-solving abilities. Looking to apply my diverse skills in a new and challenging role.

Overview

7
7
years of professional experience

Work History

Billing Specialist

Ethos Landscaping
Avon, CO
05.2024 - Current
  • Customer Service & Billing: Expertise in providing excellent customer service while managing billing and payment processing for landscaping clients. Skilled at building strong client relationships and ensuring timely and accurate invoicing.
  • Team Leadership & Delegation: Proven leadership abilities, including managing a team, providing support, and delegating tasks effectively. As a bilingual professional, I served as a bridge for communication between Spanish-speaking employees and management, ensuring smooth operations and clarity in task assignments.
  • QuickBooks & Billing: Proficient in using QuickBooks to create, track, and manage invoices, payments, and financial records in a landscaping business setting.
  • Spreadsheet Management: Experienced in organizing, maintaining, and analyzing detailed financial data using spreadsheet software, ensuring accuracy and proper documentation.
  • Behavior Management & Child Development: Knowledgeable in positive reinforcement and developmentally appropriate practices, honed from experience in early childhood education, allowing for effective management in diverse environments.
  • Problem Solving & Troubleshooting: Excellent at troubleshooting and resolving issues related to billing, customer service, and team management, especially when language barriers arise.
  • Communication & Interpersonal Skills: Strong communicator, capable of effectively engaging with diverse audiences, including clients, employees, and management. Bilingual (English/Spanish), providing vital communication support in the workplace and ensuring efficient operations.

Sales Representative & Manager

Cellular Communications- Verizon
Avon, CO
01.2021 - 05.2024
  • Provided exceptional customer service, assisting customers in finding the perfect wireless solutions tailored to their needs.
  • Demonstrated product knowledge and effectively communicated the benefits of wireless devices, plans, and services to customers.
  • Drove sales and consistently met monthly targets, contributing to the store’s success.
  • Troubleshot technical issues related to devices and services, resolving problems quickly to enhance customer satisfaction.
  • Stayed up-to-date with the latest wireless technology trends, providing customers with accurate, reliable information.
  • Excelled in a fast-paced, competitive, technology-driven environment, contributing to a high-performance team.
  • Promoted from Sales Representative to Store Manager, overseeing day-to-day operations, managing a team, and ensuring that the store met sales goals and customer service standards.
  • Led, trained, and motivated a team of sales associates to achieve targets and deliver exceptional service.
  • Managed store inventory, handled customer escalations, and ensured a high standard of operations and employee performance.

Preschool Teacher Assistant

Eagle County School District
Eagle , CO
01.2018 - 01.2020
  • Assisted in providing instruction to preschool students under the guidance of the Preschool Director, including small groups, large groups, and individual instruction to at-risk, special needs, and typically developing children.
  • Developed meaningful relationships with children and families to create a supportive learning environment.
  • Designed lessons and activities that promoted active child engagement and supported developmental growth.
  • Communicated directions in a clear, age-appropriate manner to ensure children understood expectations.
  • Reinforced classroom rules, limits, and consequences for behavior while implementing positive feedback and encouragement.
  • Utilized various behavior management strategies to support children’s social and emotional development.
  • Assisted with communication between the school and parents through home visits, conferences, and weekly journals.
  • Provided care and nurturing to students, including dressing, feeding, and changing diapers for younger children, as well as supporting medically fragile students when needed.
  • Maintained an orderly and organized classroom environment, ensuring it was set up for the next day’s activities.

Education

High School Diploma -

Red Canyon Highschool
Edwards
05-2013

Some College (No Degree) - Early Childhood Education

Colorado Mountain College
Edwards

Skills

  • Billing software
  • Payment processing
  • Data entry
  • Regulatory compliance
  • Attention to detail
  • Customer contact
  • Team building
  • Billing systems
  • Customer service
  • Problem solving
  • Multitasking and organization
  • Conflict resolution
  • Claim submission
  • Billing cycle management

Timeline

Billing Specialist

Ethos Landscaping
05.2024 - Current

Sales Representative & Manager

Cellular Communications- Verizon
01.2021 - 05.2024

Preschool Teacher Assistant

Eagle County School District
01.2018 - 01.2020

High School Diploma -

Red Canyon Highschool

Some College (No Degree) - Early Childhood Education

Colorado Mountain College

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Lorena Varela