LORENA VASQUEZ
Silver Spring,MD
Summary
Dynamic professional with extensive experience in customer service in hospitality and food service, excelling in effective communication and problem-solving. Proven ability to enhance guest experiences through friendly interactions and efficient service. Bilingual in English and Spanish, adept at fostering positive relationships and resolving inquiries, ensuring high satisfaction levels in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Casino Dealer
MGM Resorts
Oxon Hill, MD
06.2025 - Current
- Facilitated smooth gameplay by dealing cards for various table games.
- Delivered friendly and professional service to enhance player experience.
- Executed game procedures in compliance with casino regulations and policies.
- Managed cash transactions, ensuring accuracy in chip exchanges.
Waitress
Occasions Caterers
Washington, DC
02.2025 - Current
- Delivered exceptional customer service at catering events.
- Assisted in setup and breakdown of event spaces.
- Promptly delivered food and beverages to tables.
- Developed positive relationships with regular customers through friendly conversation.
Cashier
Zips Dry Cleaners
Rockville, MD
10.2024 - 06.2025
- Greeted customers and provided assistance with garment drop-off and pick-up.
- Received and tagged garments, ensuring accurate order records.
- Processed payments in cash and credit, managing cash register operations.
- Upsold services and promoted current offers to maximize customer awareness.
Server
La Limeña Grill Restaurant
Rockville, MD
05.2024 - 02.2025
- Delivered friendly, efficient service to guests in a high-volume restaurant.
- Assisted guests with menu selections while addressing inquiries promptly.
- Ensured cleanliness and organization of dining area during service shifts.
Bilingual Customer Service Representative
Teleperformance Peru SAC
Lima, Peru
05.2023 - 03.2024
- Provided assistance to customers in English and Spanish regarding inquiries and product issues.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Managed high-volume calls while consistently upholding quality service standards.
- Educated customers on product features, services, and promotions clearly and concisely.
English Teacher
Perene High School
Chanchamayo, Peru
03.2016 - 12.2023
- Developed engaging lesson plans tailored to diverse student needs.
- Implemented innovative teaching strategies to enhance language skills.
- Facilitated classroom discussions to promote critical thinking and collaboration.
- Collaborated with colleagues to create a cohesive curriculum across grade levels.
Education
High School Diploma -
San Carlos High School
Huancayo, Peru12-2008
Skills
- Effective communication
- Problem solving
- Team collaboration
- Adaptable learning
- Patience and composure
- Excellent customer service
- Bilingual communication
- Active listening
Languages
Spanish
Native/ Bilingual
Timeline
Casino Dealer
MGM Resorts
06.2025 - Current
Waitress
Occasions Caterers
02.2025 - Current
Cashier
Zips Dry Cleaners
10.2024 - 06.2025
Server
La Limeña Grill Restaurant
05.2024 - 02.2025
Bilingual Customer Service Representative
Teleperformance Peru SAC
05.2023 - 03.2024
English Teacher
Perene High School
03.2016 - 12.2023
High School Diploma -
San Carlos High School
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