Open To Work
Hi, I’m
LORENA WALTER
Burnside,KY
Summary
Dynamic Customer Service Representative with over 26 years of hotel-related experience in fast-paced, team-oriented environments. Expertise in customer service best practices fosters a commitment to delivering exceptional service and ensuring lasting customer satisfaction. Proven track record of consistently achieving targets and team goals, complemented by strong interpersonal and professional communication skills. Bilingual in Spanish, enhancing the ability to connect with a diverse clientele and provide tailored support.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude, empathy and commitment to continuous learning and growth.
Overview
33
years of professional experience
1
Certification
Work History
Self-employeedSomerset, KY
Caregiver
01.2024 - Current
Job overview
- Assisted clients with daily living activities to promote independence and well-being.
- Developed personalized care plans to address individual needs and preferences effectively.
- Administered medications and monitored health conditions to ensure safety and compliance.
- Maintained a clean and safe living environment, adhering to health standards and protocols.
- Coordinated transportation for medical appointments, ensuring timely access to healthcare services.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Lowe'sRemote
Millwork Specialist
11.2024 - 2025
Job overview
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Manage incoming calls, maintaining composure in fast-paced environments.
- Fulfilling customers needs with home improvement projects, providing advice and assistance with processing orders.
- Product knowledge: understand millwork products, materials and installation processes.
- Able to communicate effectively with customers and team members via chat or phone.
BWJ TravelGlendale, CA
Travel Agent
09.2023 - 01.2024
Job overview
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Streamlined booking processes for improved efficiency and reduced wait times for customers, adding bookings to CRM.
- Researched and analyzed travel destinations to provide informed recommendations to clients.
Language Line Solutions
Interpreter
10.2022 - 10.2023
Job overview
- Managed remote work operations to ensure seamless communication and productivity.
- Orchestrated effective communication between clients and service providers during critical situations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Optimized interpretation processes through implementation of best practices to enhance efficiency and accuracy.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
MGM ResortsLas Vegas
Reservations Agent
07.1993 - 08.2019
Job overview
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Provided customers with information about availability and pricing
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Provided follow through on all calls with confirmations and dissemination of requested information
- Resolved various issues and discrepancies for customers
- Handled billing information over phone
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Utilized MLS to input key data into hotel's database system
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Handled reservations and answered questions from interested patrons for busy call center
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
University of Las Vegas NevadaLas Vegas, NV
No Degree from Hotel Management
07-1989
Valley High SchoolLas Vegas, NV
High School Diploma
1989
Harcourt Learning Direct
Certificate from Animal Science
06-1990
Skills
- Clerical experience
- Dependable and Responsible
- Data Entry
- Organization and Time Management
- MLS, OPERA
- Telephone etiquette
- Friendly service mentality
- Invoice preparation
- Upselling
- Teamwork and collaboration
- Attention to detail
- Active listening
Certification
- Animal Science, Pegasus Haven Ranch horse rescue 501c3, 2019 - 2023
Caregiver
2019 - Present, Caregiver for sibling.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Timeline
Millwork Specialist
Lowe's
11.2024 - 2025
Caregiver
Self-employeed
01.2024 - Current
Travel Agent
BWJ Travel
09.2023 - 01.2024
Interpreter
Language Line Solutions
10.2022 - 10.2023
Reservations Agent
MGM Resorts
07.1993 - 08.2019
Valley High School
High School Diploma
University of Las Vegas Nevada
No Degree from Hotel Management
Harcourt Learning Direct
Certificate from Animal Science