Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lorena Zamora

Colton,CA

Summary

Experienced with a background in administrative tasks, customer service, and record keeping. Demonstrated ability to manage high-volume workload and prioritize tasks efficiently. Strengths include strong problem-solving skills, multi-tasking abilities, and proficiency in using various office software. Previous roles have demonstrated significant impact through improved office efficiency and seamless handling of clerical duties during staff absences.

Overview

10
10
years of professional experience

Work History

Substitute Clerk Typist 1

Rialto Unified School District
Rialto, CA
09.2023 - Current
  • Assisted with clerical duties such as filing, data entry and copying documents.
  • Performed administrative tasks including scheduling appointments, organizing meetings and maintaining records.
  • Sorted mail, prepared letters and assisted with other correspondence related activities.
  • Provided customer service by responding to questions in person or over the phone.
  • Inputted data into computer systems accurately and efficiently.
  • Prepared reports using Microsoft Office programs such as Word and Excel.
  • Monitored incoming emails and responded accordingly within set timeframes.
  • Greeted visitors upon arrival at the office and directed them to their destinations.
  • Managed calendars for staff members, scheduled meetings and appointments and kept track of deadlines.
  • Organized files in an efficient manner for easy access when needed.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Checked and recorded student attendance, including tardiness and absences.
  • Maintained student records, including attendance data and grade reports.

Substitute Nutrition Service Worker

Rialto Unified School District
Rialto, CA
10.2022 - 09.2023
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to students in a friendly and courteous manner.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.

Administrative Assistant

Mtek Spray Booths
Rancho Cucamonga, CA
05.2019 - 03.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered questions from customers regarding products and services offered by the company.

Data Entry Specialist

Portford Solutions Group
Chino Hills, CA
05.2016 - 05.2019
  • Inputted data into computer system to ensure accuracy and completeness of records.
  • Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
  • Organized files, updated customer information, and generated reports as requested.
  • Entered large volumes of data quickly with a high degree of accuracy.
  • Verified entries made in the database against original paper documents to ensure accuracy.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Calvin Klein
Ontario, CA
08.2014 - 12.2016
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.

Education

High School Diploma -

Ontario High School
Ontario, CA
05-2013

Skills

  • Bilingual
  • Data Entry
  • Multitasking
  • Recordkeeping
  • Customer Service
  • Strong Organization
  • Problem Solving Abilities
  • Speed and Efficiency

References

References available upon request.

Timeline

Substitute Clerk Typist 1

Rialto Unified School District
09.2023 - Current

Substitute Nutrition Service Worker

Rialto Unified School District
10.2022 - 09.2023

Administrative Assistant

Mtek Spray Booths
05.2019 - 03.2022

Data Entry Specialist

Portford Solutions Group
05.2016 - 05.2019

Customer Service Representative

Calvin Klein
08.2014 - 12.2016

High School Diploma -

Ontario High School

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Lorena Zamora