Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LORENA A ALONZO

WILLISTON,ND

Summary

I was 14 years old when I started my first job and in all the years I worked, I learned customer service more than anything. I would like to use my customer service skills to work in a place where I can utilize my CS skills while learning and improving other skills. I am very good at staying busy, helping others and completing tasks that need to be done. I can multitask and keep things in order. I would love to be able to just work in a professional environment where I could answer phones and solve problems customers have. I can work as a cashier or a CSR. I have worked at gas stations and super market. I have experience as a cashier. I can clean and stock no problem. I would like a full time job where I can use my skills to help be of benefit to my employer.

Ability Summary: I have worked as a cashier, car rental agent, and delivery driver. I am very good with customer service and am organized and am able to clean and stock. I can multitask and am a great listener. Can complete tasks in a timely manner and get things done right. I don't mind hard work and will do what I am told. Am good with authority and will always help when I can and put my best into what I am doing.

Honors and Activities: When I worked as a delivery driver I received reviews from customers on how well my customer service skills are. Dropped out of school and worked to receive my diploma right away. Have lasted at my jobs longer than a year. I like to help others and always do the right thing. My integrity is the most important to me. I am a hard worker and love to put my best into any task I am completing.

Overview

14
14
years of professional experience

Work History

Guest Service Agent

Clarion Hotel by Choice Hotels
Williston, ND
02.2023 - Current
  • Responded to guests, including email, telephone and in-person inquiries.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.

Front Desk Agent

Days Inn By Wyndham
Williston, ND
07.2021 - 03.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Posted charges, updated accounts and issued bills to departing guests.

Deliver Driver

Pizza Oil LLC
Williston, ND
08.2018 - 03.2020
  • I took orders
  • Stocked and prepared items in the restaurant
  • I worked on ovens cutting and boxing pizzas
  • Made deliveries
  • Cleaned and stocked the store.

Car Rental Agent

Hertz
Williston, ND
02.2014 - 11.2017
  • Started out washing and detailing vehicles
  • Worked the front counter renting vehicles out to customers and checking them back in the computer system.

Sales Associate

Kum & Go 1404
Williston, ND
01.2011 - 03.2012
  • Sales associate up selling their products
  • Cleaned and stocked the store
  • Put the food out on warmers.

Education

40 Hours of Peer Support Training - Peer Support

Peer Support Training
Minot, ND
08-2024

High School Equivalency -

Williston State College
03.2012

General High School

Skills

  • I am reliable
  • I am a multi tasker, work well under pressure
  • I am a fast learner
  • I love working with others and helping them
  • I am loyal and you will never have to question my integrity
  • Effective Planning
  • Clear Communication
  • Meeting Organization

References

  • Jennifer Fougner-Best friend of 15 years. Supervisor at Scenic Sports. 701-339-0729
  • Lacey Gluecker: friend for 7 years. Owner at Choice Recover counseling. 701-770-9743.
  • Ryan Campbell-Close Family Friend for 12 years and is employed at Kinder Morgan. 701-651-7244

Timeline

Guest Service Agent

Clarion Hotel by Choice Hotels
02.2023 - Current

Front Desk Agent

Days Inn By Wyndham
07.2021 - 03.2023

Deliver Driver

Pizza Oil LLC
08.2018 - 03.2020

Car Rental Agent

Hertz
02.2014 - 11.2017

Sales Associate

Kum & Go 1404
01.2011 - 03.2012

40 Hours of Peer Support Training - Peer Support

Peer Support Training

High School Equivalency -

Williston State College

General High School
LORENA A ALONZO