Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lorena Isabel Gutierrez

El Paso,TX

Summary

Compassionate Phlebotomist and CNA with a proven track record at Caring Senior Service, excelling in venipuncture and patient care. Recognized for enhancing patient satisfaction through effective communication and infection control practices. Committed to maintaining HIPAA compliance while delivering high-quality support to diverse patient populations.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Phlebotomist / CNA

Caring Senior Service
08.2022 - Current
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Collaborated with healthcare team to develop individualized care plans for optimal patient outcomes.
  • Educated patients and families on health management practices and available resources.
  • Maintained accurate patient records using electronic health record (EHR) systems for seamless communication.
  • Implemented infection control measures to enhance patient safety and reduce hospital-acquired infections.
  • Advocated for patients' needs, fostering trustful relationships to improve overall care experience.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Processed and labeled specimens accurately for laboratory testing, maintaining compliance with health regulations.
  • Conducted quality control checks on collection equipment to uphold high standards of practice and reliability.
  • Monitored and documented patient reactions during procedures, providing immediate support when necessary.
  • Implemented process improvements that enhanced workflow efficiency within the phlebotomy department.
  • Collaborated with healthcare professionals to discuss specimen requirements and optimize testing processes.
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Collected blood samples in accordance with laboratory protocols and regulations.

Nursing Assistant

LInk Inc
02.2013 - 08.2022
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Implemented infection control measures to enhance patient safety standards.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Education

Graduate Certificate - Phlebotomy Technician

Cultural Technical Institute, LLC
El Paso, TX
09-2025

Certificacion Nursing Assistant - Nursing Assistent

Cultural Technical Institute, LLC
El Paso, TX
02-2025

High School Diploma -

Escuela Preparatoria #61
Cd. Cuauhtemoc, Chih
05-1987

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Blood collection techniques
  • Specimen labeling procedures
  • HIPAA
  • Patient support
  • Blood culture collection
  • Capillary puncture
  • Data entry
  • Specimen preparation
  • Infection control
  • Quality control
  • Paperwork processing
  • Recording data
  • Patient preparation
  • Syringe method
  • Quality control guidelines
  • Sample storage
  • Skin puncture
  • Adaptable approach
  • Hemoglobin testing

Certification

  • PT - Phlebotomy Technician
  • Shcool Training - 8 weeks
  • Phlebotomy License - September 2025
  • Certified Nursing Assistant, Caring Senior Service
  • Licensed Nursing Assistain -June 20/25

Languages

English
Limited Working

Timeline

Phlebotomist / CNA

Caring Senior Service
08.2022 - Current

Nursing Assistant

LInk Inc
02.2013 - 08.2022

Graduate Certificate - Phlebotomy Technician

Cultural Technical Institute, LLC

Certificacion Nursing Assistant - Nursing Assistent

Cultural Technical Institute, LLC

High School Diploma -

Escuela Preparatoria #61
Lorena Isabel Gutierrez