Lorendy Brito
Bronx,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Cares Coordinator
Bronx Community College
04.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
Case Manager
LaGuardia Community College, Long Island City
02.2022 - Current
- Use positive reinforcement and provide clear feedback to help students succeed in their career choice.
- Encourage students to deepen knowledge with additional learning opportunities.
- Conduct various workshops on various topics based on the students needs.
- Work in a team environment to maintain high levels of productivity.
- Monitored specific programs' adherence to established schedules and operating budgets.
- Conducted regular technical meetings and program briefings for corporate management and customer personnel.
- Built cohesive teams and devised clear, actionable plans to meet program goals.
Case Manager Coordinator
Queens Public Library
03.2021 - Current
- Manage a caseload of 200+ clients per fiscal year.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Provide individual referrals to obtain community services, advocate for client needs.
- Assess community needs and identify resources for social and community service programs.
- Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Administrative Assistant
Department Of Probation
09.2018 - 12.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
05.2020
Skills
- Program Management
- Exceptional Costumer Service
- Excellent analytical, problem solving, and creative thinking skills
- Strong ability with MS Word, Excel, PowerPoint, and Outlook
- Crisis Intervention
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Cares Coordinator
Bronx Community College
04.2024 - Current
Case Manager
LaGuardia Community College, Long Island City
02.2022 - Current
Case Manager Coordinator
Queens Public Library
03.2021 - Current
Administrative Assistant
Department Of Probation
09.2018 - 12.2020
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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