Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Paula Greene

Bronx,NY

Summary

Dedicated, Professional, and Reliable Guest Services Supervisor with a proven track record at AEG Management. Excelling in leadership and problem-solving skills. Enhanced guest satisfaction through personalized solutions and effective communication. Proficient in training and mentoring fostering a collaborative and positive environment by acknowledging achievements, while demonstrating flexibility to changing needs of the workplace.

Overview

26
26
years of professional experience

Work History

Guest Employee Representative

Radio City Productions LLC
10.2022 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Supported box office operations by streamlining patrons making ticket sales or inquiries.

Guest Services Supervisor

AEG Management Brooklyn LLC
08.2017 - Current
  • Monitored team performance to confirm customer service standards were consistently met.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Fostered a positive work environment by recognizing employee achievements and giving recommendations for incentives.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Trained new hires in effective supervising strategies ensuring consistent and efficient results.
  • Interviewed, trained and managed team of 15 Usher Ticket Takers successfully.

Motor Vehicle Representative

NYS Department of Motor Vehicles
05.1999 - 07.2016
  • Assisted customers in obtaining drivers licenses, learners permits and vehicle registrations by thoroughly reviewing and examining various documents against potential fraud.
  • Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
  • Maintained strict confidentiality regarding sensitive customer information while adhering to legal guidelines and company policies at all times.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated customer's records.
  • Trained newly hired clerks in learning about company policies and procedures related to verification and processing of applications and customer service inquiries.

Education

Some College (No Degree) - Computer And Information Systems

Borough of Manhattan Community College
New York, NY

High School Diploma -

Graphic Communication Arts
New York, NY
06-1988

Skills

  • Leadership qualities
  • Creativity and innovation
  • Teamwork
  • Problem-solving
  • Multitasking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Training and mentoring

Accomplishments

  • Collaborated with team of 5 in the development of Name Change Team at Department of Motor Vehicles.
  • Achieved a comprehensive procedure to State policy by completing Name change project with accuracy and efficiency.

Interests

  • Established a travel agency via a host agency detailing travel tips, recommendations, and insights with fellow enthusiasts
  • Crafting and DIY Projects
  • Fashion
  • Creative Writing

Timeline

Guest Employee Representative

Radio City Productions LLC
10.2022 - Current

Guest Services Supervisor

AEG Management Brooklyn LLC
08.2017 - Current

Motor Vehicle Representative

NYS Department of Motor Vehicles
05.1999 - 07.2016

Some College (No Degree) - Computer And Information Systems

Borough of Manhattan Community College

High School Diploma -

Graphic Communication Arts

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