ISABELLE CANTU
Las Vegas,NV
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
MGM Resorts
Las Vegas, NV
12.2025 - Current
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Utilized property management systems to manage reservations and billing efficiently.
- Enhanced guest satisfaction by proactively addressing concerns and feedback.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Theater Team Member
Cinemark Theaters
Las Vegas, NV
10.2023 - 12.2025
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
Disney College Program Intern
Walt Disney World Resort
Orlando, FL
01.2023 - 06.2023
- Resolved guest concerns or complaints professionally and expediently, upholding Disney's commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
- Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
- Collaborated with team members to maintain cleanliness and organization of various areas within the park.
Ice Cream Server
Baskin Robins
Las Vegas, NV
07.2021 - 06.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
Bachelor of Arts - Film
University of Nevada
Las Vegas, NV05.2025
Skills
- Cash handling proficiency
- Box office operations
- Teamwork
- Customer service
- Leadership qualities
- Sales and marketing
- Quick learner
- Patience and empathy
- Customer engagement
- Cleaning and organization
- Computer skills
- Reservation management system
Timeline
Guest Service Representative
MGM Resorts
12.2025 - Current
Theater Team Member
Cinemark Theaters
10.2023 - 12.2025
Disney College Program Intern
Walt Disney World Resort
01.2023 - 06.2023
Ice Cream Server
Baskin Robins
07.2021 - 06.2022
Bachelor of Arts - Film
University of Nevada